Failure to Address Resident Council Concerns Regarding Activities
Penalty
Summary
The facility failed to address and resolve concerns raised by residents during resident council meetings in a timely manner. Over several months, meeting minutes documented repeated requests and grievances related to Therapeutic Recreation, including requests for more activities, crafts, games, and the reinstatement of previously offered programs such as Bingocize and exercise sessions. Residents also requested daily newspaper readings and more weekend activities. Despite these ongoing concerns, there was no evidence that the facility provided feedback or resolutions to the residents regarding their requests. Additionally, the activity calendars for March and April showed limited offerings, with several days listing only 'Independent Leisure' and minimal craft activities. During a resident council meeting held during the survey, multiple residents confirmed that their grievances and recommendations had not been addressed or communicated back to them. The facility was unable to provide policies for Therapeutic Program Development or for managing and following through on resident council grievances and recommendations. The lack of documented follow-up and absence of relevant policies contributed to the deficiency, affecting all residents who participated in the council meetings over the past two months.