Failure to Deliver Resident Mail on Saturdays
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that residents received their mail on Saturdays, as required by facility policy. Four residents with intact cognition reported during a resident council meeting that mail was not delivered on Saturdays. Interviews with the business office manager and the DON confirmed that no staff member was assigned to deliver mail on Saturdays, and the business office manager, who typically handled mail delivery during the week, did not work on Saturdays. Facility policy stated that mail and packages should be delivered to residents within 24 hours of arrival, including on Saturdays, but this was not followed, affecting all residents in the facility.