Improper Handling of Dishware During Meal Service
Penalty
Summary
Dietary staff failed to serve food in a sanitary manner during lunch service, as observed on two separate occasions. Staff members, including the cook and a dietary aide, were seen handling acrylic serving bowls by touching the inside or underside of the bowls with their bare hands while preparing trays for residents. This practice was observed during the lunch tray line, where fingers made contact with surfaces that would later come into contact with food, contrary to professional standards and safe food handling guidelines. Interviews with the Dietary Manager, staff involved, the DON, and the Administrator confirmed that the expected practice was to avoid touching the inside of dishware to prevent cross-contamination. All interviewed parties acknowledged that bare hand contact with the inside of bowls or plates was not appropriate and could lead to contamination. The deficiency had the potential to affect all 84 current residents, as the improper handling of dishware was observed during meal service.