Failure to Deliver Resident Mail on Saturdays
Penalty
No penalty information released
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
Summary
The facility failed to ensure that residents received their mail on Saturdays, as required by facility policy. During a Resident Council meeting, multiple residents reported not receiving mail on Saturdays. The process for mail distribution involved the Business Office Manager (BOM) sorting the mail and then the activity department delivering it to residents. However, the BOM only worked Monday through Friday, resulting in no mail being sorted or distributed on Saturdays. Interviews with the Activity Director and BOM confirmed that mail was only distributed on days when the BOM was present, and the current mail policy stated that mail should be delivered Monday through Saturday.