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F0576
C

Failure to Provide Saturday Mail Delivery to Residents

Elkhart, Indiana Survey Completed on 05-05-2025

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.

Summary

The facility failed to provide mail delivery to residents on Saturdays, affecting all 10 residents who participated in the resident/surveyor group meeting. During the meeting, residents reported that mail was not delivered to them on Saturdays, and one resident who typically delivers mail during the week confirmed she never delivers mail on Saturdays. Observations showed a large accumulation of mail in the outside mailbox on a Monday morning, suggesting mail was not distributed over the weekend. The Business Office Manager stated that mail is delivered to the receptionist Monday through Friday, who then separates and distributes it, but was unsure who, if anyone, retrieved or delivered mail on Saturdays. Occasionally, activity staff might collect the mail, but there was no consistent process. The facility's policy did not specify procedures for providing residents with their personal mail on Saturdays.

See complete original report
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