Failure to Assist Resident with Access to Social Security Card
Penalty
Summary
The facility failed to assist a resident with communication and access to services, specifically in obtaining a Social Security card. The resident, who has multiple medical conditions including type 2 diabetes, chronic kidney disease, and bilateral below-knee amputations, was cognitively intact and expressed a clear need for his Social Security card to apply for housing and financial assistance. Despite the resident's repeated requests and attempts to arrange transportation to the Social Security office, facility staff did not provide the necessary assistance. Staff members acknowledged being aware of the resident's request but did not follow up or document any actions taken to help him obtain the card. Interviews with the Business Office Manager, Admissions Director, and Psychiatric Rehabilitation Services Coordinator revealed a lack of coordination and follow-through. The staff discussed the resident's need but failed to ensure he was assisted, either by phone or in person, and did not document any efforts or appointments related to his request. The facility's policy requires meeting with residents to resolve issues and providing resources to exercise their rights, but there was no evidence that these steps were taken in this case. The resident's progress notes did not reflect any assistance or scheduled appointments for obtaining the Social Security card.