Inadequate Supply of Linens and Towels for Resident Care
Penalty
Summary
The facility failed to ensure an adequate supply of linens and towels to meet the needs of its residents, as evidenced by observations, interviews, and record reviews. Multiple linen closets across all three floors were found to be nearly empty, with only a few towels, linens, and gowns available for a large number of residents. Residents reported frequent shortages, with some stating they were unable to receive scheduled showers or had to use washcloths or blankets in place of towels. Several residents also indicated that their bed linens had not been changed for extended periods, sometimes up to two or three weeks. Staff interviews corroborated these findings, with CNAs and laundry staff consistently reporting ongoing struggles to obtain enough clean linens and towels. Laundry deliveries were described as insufficient, with only a handful of towels and linens distributed per unit, despite the high number of residents. Staff described having to wait for soiled linens to be washed before new ones could be distributed, and sometimes having to go to other floors in search of supplies, which were also lacking. The laundry process was further hampered by delays in collecting soiled linens from the units, resulting in further shortages. Facility leadership acknowledged the issue, noting that while linens and towels are purchased, there is a lack of sufficient inventory in circulation and no formal inventory system in place. The Environmental Services Director and other staff confirmed that the facility did not have enough circulating linens and towels to meet resident needs, and that all available supplies were either in use or being laundered at the time of the survey. These deficiencies resulted in residents not consistently receiving basic care such as showers and regular linen changes.