Failure to Post Accessible Complaint and Abuse Reporting Information
Penalty
Summary
Surveyors observed that the facility failed to provide adequate signage or notices informing residents and visitors about how to report complaints, abuse, or neglect to the state agency. During tours of multiple areas within the facility, including resident halls, the front entrance, common areas, nurses station, and dining area, no signs were found that provided this critical information. The Administrator confirmed during an interview that the required signage was missing and attributed its absence to a recent visit by the Ombudsman, who may have inadvertently removed the facility's signs while updating her own contact information. Further observation revealed that a small, hard-to-read notice was eventually posted beneath the Ombudsman poster at the far end of one hall. This notice contained contact information for reporting concerns or complaints, but its size and placement made it difficult to notice and read. The lack of clear, accessible information on how to report complaints or abuse constituted a deficiency in ensuring residents and visitors were aware of their rights and the process for reporting issues to the state agency.