Failure to Maintain Clean and Homelike Resident Rooms
Penalty
Summary
The facility failed to maintain a safe, clean, comfortable, and homelike environment in four resident rooms, as evidenced by observations of significant dust and particle buildup on ceiling and wall vent filters, sticky and discolored floors, and food residue on a television. Specifically, rooms F11, F13, F15, and F21 were found to have these deficiencies, with some vent filters having approximately two inches of thick dust and particle buildup, and floors in multiple rooms exhibiting sticky substances and discoloration. In one room, a television had food particles built up on the top and sides. Interviews with the Housekeeping Supervisor and Maintenance Director confirmed awareness of these issues. The Housekeeping Supervisor indicated that a calendar system was used to schedule deep cleaning, but acknowledged that extra cleaning was sometimes needed. The Maintenance Director admitted that vents and filters had not been cleaned or changed in years, and that these tasks were overdue. The Administrator stated that her expectation was for adequate staffing, training, and quality checks, but the observed conditions indicated these standards were not met in the affected rooms.