Failure to Maintain Resident Dignity During Meal Service
Penalty
Summary
The facility failed to maintain or enhance residents' dignity and individuality by serving meals to 151 out of 158 sampled residents in plastic containers with plastic utensils. Multiple residents reported that the food was cold, unappetizing, and difficult to eat from the plastic containers. Residents expressed frustration and dissatisfaction, stating that their concerns were not addressed by the dietary supervisor or administration. Observations confirmed that food temperatures were significantly lower when served to residents compared to the temperatures recorded at the service line, and staff acknowledged that the plastic containers did not retain heat effectively. Interviews with residents and staff revealed ongoing complaints about the quality and presentation of meals, with residents stating that the use of disposable containers was not appropriate for their home environment. The facility's use of disposable containers was attributed to a non-functioning elevator, requiring staff to pass trays via stairs. Despite this, the facility's own policy emphasized the importance of treating residents with respect and dignity and providing a homelike environment, which was not upheld in this situation.