Arbitration Agreement Lacked Required Admission Condition Statement
Penalty
Summary
The facility failed to ensure that its arbitration agreement, which was presented to residents or their representatives during the admission process, clearly stated that signing the agreement was not a condition of admission. Review of the facility's undated Arbitration Agreement and accompanying checklist revealed that there was no statement indicating that signing was not required for admission, although the agreement did mention that signing was voluntary and could be rescinded within ten days. During an interview, the Business Office Manager confirmed that while she verbally informed residents and representatives that signing was not a condition of admission, this information was not included in the written agreement. Additionally, the facility did not have a policy regarding arbitration agreements.