Failure to Provide Required Annual In-Service Training to CNA
Penalty
Summary
The facility failed to ensure that a certified nurse aide (CNA) received the required minimum of 12 hours of annual in-service training. Review of personnel records for one CNA, who was hired on 07/31/2023, showed no evidence that the facility provided the mandated annual in-service trainings, including communication training, within the previous 12 months. The HR Coordinator confirmed that the facility used a computer-based training program (Relias) to assign and track annual trainings, and that both employees and department heads received email notifications regarding training assignments. However, it was the responsibility of department heads to ensure completion, and there was no documentation that the required training was completed for the CNA in question. Interviews with the HR Coordinator, Administrator, and DON revealed that while the facility had systems in place to assign and notify staff of required trainings, there was a lack of oversight to ensure completion. The DON, who was new to the facility, was not familiar with the process for assigning annual trainings. Additionally, when requested, neither the HR Coordinator, Administrator, nor DON could provide a policy specifically addressing the required minimum 12 hours of annual in-service training for CNAs prior to the survey exit.