Failure to Maintain Clean and Comfortable Resident Rooms
Penalty
Summary
Surveyors observed that certain resident rooms were not maintained in a clean and comfortable condition. Specifically, one room had adhesive residue, chipped paint, black horizontal lines across the wall in front of the residents' beds, chipped baseboards, and yellow and black stains on the floor. Another room had adhesive residue, chipped paint, and black horizontal lines on the wall in front of the residents' beds. These conditions were directly observed during the survey, and the Maintenance Director confirmed the presence of these issues, attributing the black lines and chipped baseboards to contact with beds or wheelchairs, and the adhesive residue and chipped paint to recent electrical work. The Maintenance Director also acknowledged that the floor was old, stained, and could not be adequately cleaned. Interviews with facility staff revealed that renovations had begun three years prior, but some rooms, including those observed, had not yet been renovated because residents and their families were reluctant to move out. The Maintenance Director stated that repairs and renovations could not be performed while rooms were occupied. The Director of Nursing confirmed that room changes were necessary for renovations but were sometimes resisted by residents and families. The Administrator stated that maintaining resident rooms was a team effort, primarily overseen by the Maintenance Director, and acknowledged that the observed room conditions were not acceptable and could be off-putting to residents. Facility policy requires that all areas be maintained in a safe and operable manner, in compliance with regulations, and free from hazards.