Failure to Address Resident Council Concerns Regarding Staff Responsiveness
Penalty
Summary
The facility failed to follow up on concerns raised by residents during three consecutive resident council meetings, as documented in the minutes from November and December 2024, and January 2025. Residents expressed issues regarding staff on the evening and night shifts, specifically noting that staff were chatting at the nurse's station, using cell phones, and not responding promptly to call lights, resulting in long wait times. Despite these concerns being documented in the council meeting minutes, there was no corresponding documentation in the grievance log, and no grievances were initiated related to these issues. The Activities Supervisor confirmed that grievances were not initiated for concerns raised in resident council meetings and indicated that residents should seek assistance from social services if they wished to file a grievance. The Administrator acknowledged that it was not their expectation for such concerns to go unaddressed.