Failure to Serve Palatable Food at Safe Temperatures
Penalty
Summary
Surveyors identified that the facility failed to provide food and drink that was palatable and served at the proper temperature for all six residents interviewed. Multiple residents reported that their food was consistently cold, with specific complaints about cold pancakes, lack of cold cereal, dry eggs, missing meal items, and insufficient accompaniments for beverages. One resident noted that a rib sandwich was served cold, and another stated that the food was always cold and unappetizing. These concerns were echoed during a group interview, where all participating residents agreed there were ongoing problems with the food. Direct observation of a test tray with the Food Service Director confirmed these complaints, as food and drink items were measured at temperatures below the expected standard for palatability and safety. For example, apple juice was 46.5°F, canned pineapple was 65°F, mashed potatoes were 126°F, and a pork riblet was 111°F. The Food Service Director acknowledged that foods should reach 140°F and confirmed that the tested items were too cool to be considered palatable. These findings were supported by facility documentation, resident interviews, and direct observation.