Failure to Maintain Clean and Homelike Resident Environment
Penalty
Summary
The facility failed to maintain a clean, comfortable, and homelike environment in one of the resident rooms reviewed. Facility policy requires that residents have a right to a safe, clean, and comfortable environment, and that housekeeping and maintenance services are provided to maintain a sanitary and orderly interior. A resident reported disappointment with the condition of the wallpaper in his bathroom, which had been in poor condition since his admission to the room. Observations confirmed that the wallpaper was coming away from the wall in several areas, was rippling under the sink, and was torn behind the toilet. A review of the facility's maintenance work order report did not show any active work order for the bathroom in question, despite the issue being present for several days. The Nursing Home Administrator stated that staff are responsible for identifying and reporting environmental concerns in resident rooms daily, but there was no evidence that this process was followed for this resident's bathroom. Follow-up observations showed that the wallpaper remained in poor condition several days after the initial report and observation.