Failure to Provide Requested Shaving Care Compromises Resident Dignity
Penalty
Summary
A deficiency was identified when a resident, who was cognitively intact and required assistance with activities of daily living, was not provided shaving care as requested. The resident had a history of chronic medical conditions including COPD, diabetes, CVA, seizure disorder, anxiety, depression, bipolar disorder, and asthma. During an observation of incontinence care, it was noted that the resident had long hair under her arms and on her legs. The resident reported that she had asked to have her legs and underarms shaved during her last shower, but this was not done by the assigned CNA. Staff interviews confirmed that the CNA responsible for the resident's last shower did not perform shaving, stating that shaving was only done if time permitted and that she would not ask the resident about shaving even if hair was observed. This was despite the facility's policy, which required assistance with shaving to be provided as needed according to resident preference. Documentation on the shower sheet also indicated that shaving was not completed. The failure to provide requested shaving care resulted in the resident experiencing a lack of dignity and respect for her personal preferences.