Unpalatable and Unattractive Food Served to Residents
Penalty
Summary
The facility failed to ensure that food served to three residents was palatable, attractive, and prepared to an appropriate consistency. Observations during a lunch meal revealed that the meatloaf had burnt edges and required scraping to serve, the mashed potatoes were runny and watery, and the rice was clumped together. These issues were confirmed by staff present on the tray line, who acknowledged the poor quality and presentation of the food. A test tray further demonstrated that the food was unappetizing in appearance, with burnt meatloaf pieces and watery mashed potatoes that had spilled over the plate, affecting the overall presentation. Taste testing confirmed the meatloaf was hard and burnt, and the mashed potatoes lacked flavor and proper consistency. Interviews with the affected residents revealed dissatisfaction with the food, with one resident stating she did not like the taste, another refusing to eat lunch due to the unappetizing appearance of the meat, and a third reporting that the meat was burnt and the rice overcooked. The Certified Dietary Manager confirmed the issues with the food and attributed the burnt meatloaf to the use of an incorrect pan size. Additionally, the facility administrator acknowledged that there was no policy or procedure in place regarding food palatability.