Failure to Address Resident Council Concerns Regarding Activities and Outings
Penalty
Summary
The facility failed to respond to or resolve concerns voiced by residents regarding the lack of activities, both within and outside the facility, as documented in Resident Council meeting minutes from January 2024 through April 2025. Residents repeatedly requested more activities, including outings, but there was no documentation or evidence that the facility took action or provided responses to these concerns. Multiple interviews with residents and activity staff confirmed that activities were not provided after 4:00 P.M. or on weekends due to insufficient staffing, and the facility had not had a transportation bus for years, preventing residents from attending outside activities such as shopping, movies, or community events. Activity staff and the Activity Director acknowledged being aware of the residents' ongoing complaints about the lack of activities and transportation, citing inadequate staffing as the primary barrier. During a Resident Council meeting, all participating residents confirmed they had voiced these concerns to staff, including the Activity Director, without resolution. Facility leadership, including the Administrator and DON, confirmed awareness of the lack of transportation and insufficient daily activities, with little response to the residents' requests for outside activities.