Failure to Treat Residents with Dignity and Respect
Penalty
Summary
The facility failed to treat two residents with respect and dignity, as required by resident rights policies. One resident, who had moderate memory impairment and required assistance with mobility and personal hygiene, reported that a CNA grabbed their upper arms and pushed them into bed during an evening shift. The resident did not report any injury but described the staff member as being rough and acting out of anger towards another staff member. The incident was not initially reported by the resident and the exact date was not recalled, but the resident confirmed the rough handling during an internal interview. Another resident, who had no memory impairment but required substantial assistance with activities of daily living, reported overhearing staff discussing inappropriate topics in the hallways and speaking to residents in a demanding and uncompassionate manner. This resident also experienced delays in care, being told to wait for repositioning because staff were conducting rounds. The resident identified specific staff members as being less compassionate and less effective when working together, and expressed that the manner in which they were spoken to was not ethical. The facility's internal investigation confirmed that concerns about staff roughness and inappropriate conversations were discussed during a resident council meeting. Interviews with the affected residents corroborated the reports of rough handling, lack of compassion, and unprofessional staff interactions. The facility's policy states that all residents are to be treated with respect and dignity, and the administrator verified this expectation during the investigation.