Failure to Provide Comfortable Hot Water Temperatures for Residents
Penalty
Summary
The facility failed to provide comfortable hot water temperatures for resident use, as evidenced by observations, interviews, and temperature measurements. Multiple residents reported that the water in their sinks and showers was consistently cold, making it difficult or impossible to perform daily hygiene tasks such as washing hair. Water temperature readings taken with a calibrated thermometer confirmed that several sinks used by residents registered at 69.5 degrees Fahrenheit, which is below the standard for comfortable hot water. Residents sharing bathrooms and sinks all experienced similar issues, and these concerns were corroborated by direct resident statements during the survey. The facility administrator was unaware of any water temperature issues prior to the survey. A maintenance staff member from a sister facility was called in and identified that the circulatory pump required repair, which had resulted in inadequate hot water distribution throughout the building. The deficiency affected at least ten residents, all of whom were unable to access safe and comfortable water temperatures for daily living activities, as required by resident rights and facility regulations.