Failure to Maintain a Safe, Clean, and Homelike Environment
Penalty
Summary
The facility failed to provide a safe, clean, comfortable, and homelike environment for eight residents on the second floor, as evidenced by multiple observations of environmental deficiencies. Surveyors noted missing ceiling panels with exposed cords near the main elevators, missing floor trims, chipped paint in several resident rooms, broken or damaged furniture such as dressers and bed rails, and unaddressed maintenance issues. Residents reported that repairs were slow to be addressed, with one resident stating that a broken overhead light and a loose bed side rail had not been fixed despite being reported to staff. Additionally, rooms were observed to have dirt, dust, chipped drywall, and missing bathroom tiles, with some furniture in disrepair and closet doors not properly secured. Housekeeping staff indicated that daily cleaning tasks, including window cleaning, were sometimes not completed due to workload. Maintenance staff were unaware of several outstanding repair needs, and maintenance logs did not reflect requests for repairs in the affected rooms. The Director of Nursing acknowledged ongoing construction on the second floor and agreed that damaged or missing items should be addressed promptly. The facility's maintenance policy requires a safe and operable environment, but the Resident Rights policy did not include the right to a clean, comfortable, and homelike environment.