Failure to Maintain Effective Pest Control Program
Penalty
Summary
The facility failed to maintain an effective pest control management system, as evidenced by the presence of live crawling bugs and insect feces in nine resident rooms and common areas. Observations were made on multiple occasions, and both staff and a resident reported frequent sightings of pests such as roaches and ants throughout the facility. The pest log documented repeated occurrences of roaches, ants, flies, spiders, and fleas across various wings over several months. A resident specifically pointed out pest droppings under her nightstand, confirming ongoing pest activity in her room. Interviews with staff revealed that while the Director of Maintenance (DOM) conducted daily walkthroughs and addressed issues as they arose, there was no comprehensive survey or written policy outlining daily, weekly, monthly, or annual maintenance procedures. The DOM relied on an electronic maintenance work order system for tracking and resolving pest issues, and pest control services were scheduled biweekly. The facility's pest control policy required a written agreement with an outside service and a reporting system for pest issues, but the observed and documented pest activity indicated that these measures were not effectively implemented.