Failure to Provide Comprehensive Abuse and Neglect Training to Staff
Penalty
Summary
The facility failed to provide adequate abuse and neglect training to three out of five staff members reviewed, including two CNAs and one RN. Record reviews showed that these staff members did not receive training that included detailed learning objectives, performance standards, or evaluation criteria. The Staff Development Coordinator was unaware that these staff had not been assigned the required training in the electronic learning platform and stated there was no systematic way to verify which staff were missing the training except by checking each profile individually. Additionally, while the facility provided some introductory information about abuse and neglect during new hire classroom orientation, there was no sign-in sheet or verification of staff understanding, and the content was not role-specific. Interviews with facility leadership revealed that the Risk Manager only read the Abuse Protection and Response Policy during orientation and did not provide comprehensive training or validation of understanding, expecting the full training to be completed online. Other staff interviews indicated variability in the training received, with some staff recalling only brief or general information and others unable to identify specific reporting procedures, such as the abuse hotline. The lack of consistent, documented, and comprehensive training for all staff led to the deficiency cited in the report.