Arbitration Agreement Lacks Required Neutrality and Venue Provisions
Summary
The facility failed to ensure that its binding arbitration agreement included all required components as outlined in its own policy and federal regulations. Specifically, the agreement did not provide for the selection of a neutral arbitrator agreed upon by both parties, nor did it include language allowing for the selection of a venue that was convenient to both parties. The facility's policy stated that residents or their representatives should have the opportunity to suggest an arbitrator and venue, and that both should be agreed upon by both parties, with documentation provided if there was disagreement. However, the actual arbitration agreement only allowed for the selection of an arbitrator from a list provided by a contracted provider and mandated that the hearing be held in the county where the facility is located, without input from the resident or their representative. During staff interviews, the social services assistant confirmed that the arbitration agreement did not contain information about the selection of a neutral arbitrator or a mutually convenient venue. The assistant also noted that information about residents' rights to speak with surveyors or ombudsmen was included in a separate admission agreement, not in the arbitration agreement itself. The assistant had been trained on the arbitration agreement but acknowledged these omissions, and reported that no residents had refused to sign the agreement.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Several residents signed arbitration agreements that did not include a provision for selecting a venue convenient to both parties, as required. This omission was confirmed by the Administrator and affected multiple agreements reviewed during the survey.
Three cognitively intact residents signed arbitration agreements that specified the venue for arbitration would be in the facility's county unless both parties agreed otherwise, without explicitly providing for a mutually convenient venue. This was confirmed by record review and staff interview.
A review of the facility's arbitration agreement revealed it did not include provisions for selecting a neutral arbitrator or a neutral venue, instead specifying that arbitration would occur at the facility. The Administrator confirmed these omissions, which had the potential to affect all residents.
The facility's 'Voluntary Arbitration Agreement' failed to specify a convenient venue and neutral arbitrator, potentially affecting 23 residents admitted since a company takeover. The agreement defaulted to the American Arbitrators Association (AAA) without ensuring neutrality, and the Administrator could not provide evidence of compliance.
The facility's arbitration agreement failed to ensure a neutral and fair process for residents by mandating arbitration through the National Arbitration Forum (NAF) and not allowing other counsel except the American Arbitrators Association (AAA). The agreement also lacked provisions for selecting a neutral arbitrator or venue, affecting all 105 residents. This was confirmed by a review of records and an interview with a corporate nurse.
The facility's arbitration agreement failed to allow for a mutually agreeable arbitrator and venue, affecting all residents. The agreement specified the National Arbitration Forum as the arbitrator but did not provide a venue or allow residents a choice in the arbitration process. Interviews revealed that facility representatives were unaware of the need for mutual agreement and lacked a policy on arbitration agreements.
Arbitration Agreements Lacked Required Venue Selection Provision
Penalty
Summary
The facility failed to include all required components in its arbitration agreements for residents, specifically omitting provisions for the selection of a venue convenient to both parties. This deficiency was identified through a review of medical records and signed arbitration agreements for five residents, where each agreement lacked the necessary clause regarding venue selection. The issue was confirmed during an interview with the Administrator, who acknowledged that the agreements did not contain this required element. A total of 33 residents had entered into arbitration agreements, and the deficiency was found in five of the seven residents reviewed for this component. The omission was consistent across multiple agreements, regardless of the residents' admission dates. The facility census at the time was 58 residents.
Arbitration Agreements Lacked Provision for Mutually Convenient Venue
Penalty
Summary
The facility failed to ensure that arbitration agreements provided for the selection of a venue that was convenient to both parties. Record review for three residents revealed that each of their arbitration agreements specified the venue would be in the county where the facility was located, unless both parties agreed otherwise. This language did not explicitly provide for a mutually convenient venue selection process. The agreements were signed by the residents on their respective dates of admission or shortly thereafter. Interviews and documentation confirmed that the arbitration agreements for all three residents did not allow for the selection of a venue that was convenient to both parties. The Divisional Director of Clinical Operations verified that the agreements only specified the facility's county as the default venue, without further provisions for convenience. The residents involved had varying medical conditions and levels of independence, but all were cognitively intact at the time of signing the agreements.
Arbitration Agreement Lacks Neutral Arbitrator and Venue Provisions
Penalty
Summary
The facility failed to ensure its arbitration agreement included provisions for the selection of a neutral arbitrator and a neutral venue for arbitration proceedings. Record review showed that the agreement did not address how a neutral arbitrator would be chosen, nor did it specify a neutral location for arbitration, instead stating that any arbitration would be conducted at the facility. An interview with the Administrator confirmed that the arbitration agreement lacked these necessary details. This deficiency had the potential to affect all residents, with a facility census of 82 at the time of the review.
Arbitration Agreement Lacks Venue and Neutrality
Penalty
Summary
The facility failed to ensure that its 'Voluntary Arbitration Agreement' provided for a convenient venue and a neutral arbitrator, which could potentially affect 23 residents admitted since August 2024. The agreement did not specify a venue for arbitration and did not guarantee a neutral arbitrator, as it stated that arbitration would be administered by the American Arbitrators Association (AAA). If the AAA did not enforce pre-dispute arbitration agreements, the facility would choose another reasonably comparable arbitration association. During interviews, the Administrator was unable to provide evidence that the arbitration agreement allowed for a convenient venue or neutral arbitrator. The current company took over in August 2024, and all residents admitted since then had signed this arbitration agreement.
Lack of Neutral Arbitration Process in Facility Agreements
Penalty
Summary
The facility failed to provide a neutral and fair arbitration process for its residents. The arbitration agreement, included in the admission packet on pages nine and ten, mandated arbitration through the National Arbitration Forum (NAF) and did not allow residents or their representatives to seek other counsel except the American Arbitrators Association (AAA) for binding arbitration disputes. Additionally, the agreement lacked provisions for selecting a neutral arbitrator or a mutually agreed-upon venue for arbitration proceedings. This deficiency affected all 105 residents of the facility, as confirmed by a review of resident medical records and an interview with Corporate Nurse #999, who verified the absence of information related to a neutrally agreed-upon arbitrator or venue in the agreement.
Arbitration Agreement Lacks Mutual Agreement on Arbitrator and Venue
Penalty
Summary
The facility failed to ensure that its arbitration agreement allowed for a mutually agreeable arbitrator and venue, affecting all 55 residents residing in the facility. The arbitration agreement specified that disputes would be resolved by binding arbitration administered by the National Arbitration Forum (NAF) under their rules and procedures. However, the agreement did not specify a venue for the arbitration, and if the NAF was no longer available, the parties were to mutually agree on an alternative organization. Interviews with the Vice President of Operations and Corporate Marketing revealed that during the admission process, residents were presented with the arbitration agreement by trained staff, but the agreement did not provide residents or their representatives with a choice in selecting the arbitrator or venue. Further interviews confirmed that the facility's arbitration agreement clearly stated the facility's choice of arbitrator without ensuring the venue would be convenient for both parties. The facility's representatives were unaware that the venue and arbitrators must be mutually agreed upon by both the resident or resident representative and the facility. Additionally, it was revealed that the facility did not have a policy on arbitration agreements, indicating a lack of awareness and compliance with the requirement for mutual agreement on arbitration terms.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release May 27, 2026) and official state health department websites — never guesswork.
Trusted by long-term care providers and associations.
