Failure to Maintain Clean and Homelike Resident Environment
Penalty
Summary
A deficiency was identified when a resident's room was observed to have a sticky, stained, and dirty floor on multiple occasions. The resident, who had a history of major depressive disorder and moderate cognitive impairment, expressed dissatisfaction with the cleanliness of her room, specifically noting that the area beside her bed had not been cleaned despite her complaints. Observations over several days confirmed the presence of dried, sticky stains on the floor, and the resident reported that housekeeping had either not cleaned the area or had not done so adequately. Housekeeping staff were observed cleaning the room but failed to address the specific area of concern. The Housekeeping and Laundry Supervisor stated that all surfaces, including the sides and under the bed, should be cleaned, and the DON agreed that the resident should have a clean and homelike environment. The facility's policy also required a clean and sanitary environment. Despite these expectations, the area remained unclean for several days, resulting in a failure to provide a safe, clean, and homelike environment for the resident.