Failure to Maintain Resident Dignity and Respect
Penalty
Summary
The facility failed to promote and maintain dignity and respect for two residents, as evidenced by observations, policy reviews, and resident interviews. Resident R100, who was admitted with Parkinson's Disease and Type 2 Diabetes, reported feeling disrespected by staff who refused to provide their names or show identification upon request. The resident described the staff as 'mean' and uncooperative when assistance was needed. Similarly, Resident R40, admitted with a left femur fracture, Type 2 Diabetes, and heart disease, expressed that staff were disrespectful, waking the resident at night without explanation and refusing to answer questions. The resident also noted that staff did not wear name tags and became defensive when asked for their names. Observations confirmed that staff members, including Licensed Nurses E10, E9, and E5, were not displaying their identification badges properly, with badges either hidden or not worn at all. This lack of identification contributed to the residents' feelings of disrespect and lack of dignity. The facility's policy on promoting and maintaining resident dignity, which involves all staff in providing respectful care, was not adhered to, leading to the deficiency noted in the report.
Plan Of Correction
A - Staff E10, E5, and E9 issued identification badges. B - All staff checked for identification badges and new identification badges were issued to any staff missing a badge. C - Staff educated on importance of wearing identification badges during shift. Staff educated on placing badge in an easily invisible area. D - Weekly x 4 then monthly x 2 audits by DON or designee of staff during a shift for presence of identification badge during shift worked. Results will be discussed in QAPI meetings.