Cable Service Disruption Affects Resident Activities
Penalty
Summary
Brighton Rehabilitation And Wellness Center was found to be non-compliant with the requirement to provide an ongoing program of activities that meet the interests and support the well-being of each resident. This deficiency was identified during an abbreviated survey conducted in response to six complaints. The facility failed to provide cable television for four and a half days in March 2025 due to non-payment of the cable bill, which affected the residents' ability to engage in their preferred activity of watching TV. This lapse in service was confirmed by the Director of Nursing (DON) and was corroborated by resident interviews. Several residents, including those with care plans indicating a risk for decreased socialization due to physical limitations, expressed dissatisfaction with the lack of television access. Residents R5, R6, R7, R8, R9, and R10 all reported that watching TV was a significant part of their daily routine and an intervention for their socialization needs. The absence of cable service led to feelings of boredom and inactivity among the residents, as they were unable to participate in their usual entertainment activities. The issue was further highlighted by resident interviews, where they expressed frustration and disappointment over the situation. Some residents had alternative means of entertainment, such as using a smartphone, but this was not a viable option for everyone. The facility's failure to maintain cable service, a key component of the residents' activity program, was confirmed by the cable vendor, who stated that services were suspended due to a past due payment, which was eventually settled to restore service.
Plan Of Correction
1. Basic TV remained active. Cable TV was returned to service on 3/25/25. Alternative activities for Residents were conducted as applicable to ensure psychosocial wellbeing. 2. An audit was conducted to identify Residents who were care planned for cable TV as an activity and had their care plan reviewed or updated for alternative activities in the event of a loss of cable TV by the activity's director or designee, to ensure psychosocial wellbeing. 3. The NHA will re-inservice the Activity Director to ensure alternative activity preferences for residents care planned for cable TV as an activity, to ensure psychosocial wellbeing. 4. Residents on admission will have their preference audited to ensure psychosocial wellbeing for a period of one week by the activity director or designee. Audit findings will be shared with QAPI.