E0032 E032: Provide primary/alternate means for communication.
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Emergency Preparedness Deficiency Due to Outdated Succession Plan

Chestnut Hill Rehabilitation And Healthcare CenterWilkes Barre, Pennsylvania Survey Completed on 04-08-2025

Summary

Riverview Nursing and Rehabilitation Center was found to be non-compliant with the emergency preparedness requirements outlined in 42 CFR 483.73. During an emergency preparedness survey conducted on April 8, 2025, it was observed that the facility failed to maintain an updated Delegation of Authority succession plan. The plan, last updated in August 2020, contained names that did not match the current staff roster. This deficiency affected all three floors of the facility. The issue was confirmed during an exit interview with the Facility Administrator and Facilities Manager.

Plan Of Correction

1. Facility has updated the Delegation of Authority succession Plan. 2. The facility Delegation of Authority will be reviewed and updated as needed. 3. NHA will educate the Receptionist to ensure the Delegation of Authority is completed as needed. 4. Facility Delegation of Authority will be audited weekly x4 then monthly x3 by NHA/Designee to ensure the plan is up to date. Audits will be reviewed at QAPI for further recommendations.

Penalty

No penalty information released
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The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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Failure to Provide Alternate Communication Device Listed in Emergency Plan
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E0032 E032: Provide primary/alternate means for communication.
Short Summary

Surveyors found that the facility's Emergency Preparedness Program listed satellite phones as an alternate means of communication, but the facility was unable to produce a satellite phone for inspection when requested. The Administrator confirmed that the alternate communication device was not available as required.

No penalty information released
tooltip icon
The penalty, as released by CMS, applies to the entire inspection this citation is part of, covering all citations and f-tags issued, not just this specific f-tag. For the complete original report, please refer to the 'Details' section.
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