Facility Fails to Maintain Clean and Functional Environment
Summary
The facility failed to effectively clean and maintain its physical plant, affecting 91 residents. During an environmental tour of the facility's laundry service, it was observed that the clean laundry room had a leaking hand wash sink cold water supply valve and soiled overhead light assembly lens covers. In the soiled laundry room, transport carts were found to be etched and scored, creating non-cleanable surfaces. Additionally, the common areas, including the nurses' station and staff restrooms, were noted to have accumulated dust and dirt deposits, and several light assemblies were non-functional. In various units, multiple deficiencies were observed, including stained ceiling tiles, loose commode supports, and non-functional resident call systems. The nursing supply closets had bare and unsealed shelving units, and the emergency water supply closet was in disarray with soiled containers. Resident rooms across different units had non-functional light assemblies, missing pull string extensions, and damaged drywall surfaces. The commode base caulking in many restrooms was etched and scored, and several hand sink basins were draining slowly. The facility's policies and procedures for cleaning schedules and preventative maintenance were reviewed, revealing that routine cleaning and maintenance were not performed according to the predetermined schedule. The Direct Supply TELS work orders for the last 60 days showed no specific entries related to the maintenance concerns identified during the survey. This lack of adherence to cleaning and maintenance protocols increased the likelihood of cross-contamination and bacterial harborage, posing a risk to the safety and comfort of residents, staff, and the public.
Plan Of Correction
Element #1 Clean Laundry Room: Hand wash sink leak was fixed. Overhead light assembly clear plastic protective lens covers cleaned. Soiled Laundry: 6 new laundry transport carts were ordered. Nurses station: 6 new chairs were ordered. Staff Restroom: return-air-exhaust cleaned Shower Room (A): wand assembly corrected light assemblies functioning, hand sink basin re-secured. Call light system corrected. Nursing Supply Closets ALL now have painted, sealed shelves. Stained ceiling tiles replaced. Womens Locker Room: sink drain repaired, cove base reinstalled, Emergency Water Supply area cleaned with new shelving purchased. Staff Breakroom was cleaned including the toaster and refrigerator freezer unit. A11 - The restroom overhead light assembly was fixed. The restroom commode base perimeter was also cleaned and caulked. B1 - The restroom over sink light assembly was fixed. The restroom commode base perimeter caulking was redone. The interior and exterior commode base surfaces were cleaned. The window ledge drywall surface was repaired. The floor mounted heating grill assembly was replaced. B7 - The commode base caulking was redone. B9 - The floor mounted heating grill plate was replaced. C2 - Commode base caulking was repaired. The restroom sink was unclogged and is draining normally. C3 - The Bed 1 over bed light assembly pull string was replaced. The Bed 2 floor mounted anti-skid strips were replaced. The restroom over sink light assembly corrected and is functioning. The restroom commode base caulking was replaced. The restroom bathtub interior surface and perimeter surround was cleaned. The Bed 1 over bed light assembly pull string was added. C6 - The Bed 2 over bed light assembly pull string extension was replaced. The restroom overhead light assembly was also fixed. The restroom commode base caulking was redone. The restroom commode base seat was replaced. C-7 - The restroom commode base caulking was repaired. The restroom over sink light assembly was also corrected. The restroom overhead light assembly protective lens cover was cleaned and replaced. The Bed 2 drywall surface was further observed (etched, scored, particulate), adjacent to the footboard. The damaged drywall surface measured approximately 4-feet-wide by 4-feet-long. C9 - The restroom commode base caulking was redone. The restroom overhead light assembly was also corrected. C-10 - The restroom commode base caulking redone. The restroom hand sink basin was unclogged and is draining normally. The restroom perimeter wall/flooring coving strip was reinstalled and is no longer loose. D2 - The restroom commode base caulking was redone. The restroom over sink light assembly was also corrected. The restroom commode support was additionally tightened. D-3 - The restroom commode base caulking was replaced. The restroom overhead light assembly was also corrected. The Bed 2 drywall surface was repaired. D7 - The commode base caulking was replaced. The restroom and sink basin caulking was also replaced. The drywall surface was repaired. D-9 - The restroom commode base caulking was replaced. The restroom commode base was also tightened. The restroom commode support was additionally tightened. The restroom over sink light assembly was repaired. The restroom overhead light assembly lens cover was also cleaned. The Bed 1 over bed light assembly pull string extension was replaced. D-11 - The restroom commode base caulking was repaired. The restroom commode base was also tightened. The restroom commode support was additionally tightened. The restroom over sink light assembly was fixed. The restroom overhead light assembly lens cover cleaned. The Bed 1 over bed light assembly pull string extension was added. D-13 - The Bed 1 over bed light assembly pull string extension was added. The restroom commode base caulking was also replaced. D-17 - The restroom commode base caulking was redone. The restroom overhead light assembly lens cover was cleaned. Element 2 Residents who reside in facility are considered at risk. Facility-wide audit was completed to ensure a safe and sanitary environment is possible for all residents. Findings were entered into TELS and corrected by facility maintenance. Element 3 The Administrator has reviewed the Preventative maintenance policy and cleaning schedules policy and deemed them appropriate. Staff have been educated on the use of the TELS work order system. Staff will utilize TELS daily to submit needed work orders. Element 4 NHA or designee will audit 10 areas each week x4 weeks, then monthly to ensure proper maintenance needs have been met, and surfaces are cleanable. Results will be reviewed monthly by QAPI until substantial compliance achieved. Administrator is responsible for overall compliance.
Penalty
Resources
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Unsanitary bathroom conditions were observed in 7 rooms, with black and dark filmy growth on ceilings, walls, doors, and door frames, along with warm, musty, foul-smelling conditions. Follow-up checks showed the growth and odors remained, and prior work orders documented mold, ventilation, and A/C concerns without completion dates recorded.
Peeling Wallpaper Left Unrepaired in Resident Room: A resident with severe cognitive impairment and diagnoses including Alzheimer's dementia, CKD, HTN, and depression was observed in a room where wallpaper next to the bed was loose and peeling away from the wall. A NA said the damage had been present for months and the resident had been pulling at it, while an LPN said they were not aware of the issue. The maintenance director said the wallpaper needed repair, but no maintenance requests were found for the room.
A facility failed to keep 4 hallways clean and comfortable, with stained carpets, food debris, urine odor, and cluttered resident rooms observed. Residents reported rooms were not cleaned routinely, one said a spill was left sticky after being wiped but not mopped, and a grievance showed food spills remained for days before cleaning. Staff said housekeeping could not always complete daily room cleaning and that staffing was limited.
Failure to maintain the sewer line and sanitary environment resulted in raw sewage backing up through toilets and shower drains into resident rooms and hallways, with wastewater also leaking into an office area. Residents reported repeated clogs, the building water supply was shut off for hours, and staff confirmed corroded piping, flushed wipes, and that no medical or clinical assessments were completed after residents were exposed to sewage and fumes.
Pest activity and unsanitary conditions were observed in resident areas and near the garbage area. A resident reported a spider on her curtain and a fly in her room, another resident reported flies during meals, and a family member reported roaches, moldy walls, and chipped paint in a resident room. Staff also observed dead insects near the kitchen exit, leaking waste at the garbage compactor, uncovered dumpsters, and unused equipment stored outdoors on muddy ground.
Failure to maintain comfortable temperatures in common areas: surveyors found the dining rooms, hallway, lobby, and kitchen at or above 81 F, with the kitchen reaching 86 F while outdoor heat index conditions were very high. Staff reported the chiller had failed the prior year, the roof unit serving the kitchen and dining room had gone out the prior week, and portable AC units were being used in hallways and dining areas; a resident said bingo was too hot and humid and hard to breathe.
Unsanitary bathroom conditions with unresolved maintenance issues
Penalty
Summary
The facility failed to provide a safe, functional, sanitary, and comfortable environment in 7 of 60 rooms, specifically Rooms 341 through 347. During observation of the 300 Hall, the resident bathrooms for these rooms were seen with black and dark-colored filmy growth on multiple surfaces, including the ceilings, walls, doors, and door frames. The bathrooms were warm and had a musty, foul odor. Follow-up observations on multiple subsequent dates showed the black or dark growth remained present on the bathroom surfaces, and the bathrooms continued to be warm and musty with foul odors noted. Review of the Maintenance Repair/Housekeeping Logs and Work Orders/Repair Requests showed prior environmental concerns related to moisture, ventilation, water intrusion, and mold before the survey observations. One work order for a room noted mold in the bathroom after a resident complaint, another noted air filters needing replacement, windows needing cleaning, and mold on ceilings, and a maintenance log entry documented that the A/C and heat were not working in one of the affected rooms. The reviewed records did not contain documentation showing completion of the identified work, and the Maintenance Director acknowledged that the entries did not include a date of completion.
Peeling Wallpaper Left Unrepaired in Resident Room
Penalty
Summary
The facility failed to keep a resident room in good working condition for a resident who was severely cognitively impaired and diagnosed with Alzheimer's dementia, chronic kidney disease, hypertension, and depression. During observation, the resident was lying in bed with the bed positioned with its long side against the wall. Next to the bed, the wallpaper seam by the wall light was loose, and approximately 2 feet of wallpaper was peeling away from the wall, exposing a beige wall and some loose white matter where the wallpaper had been attached. During interviews, the maintenance director observed the room and stated the wallpaper needed to be repaired, and noted loose wallpaper may be a safety issue due to the possibility of lead paint in buildings, although they did not believe the facility had lead paint. A nursing assistant stated the wallpaper had been damaged for a few months and that the resident had been pulling at it and removing pieces. The assistant said staff normally notify the nurse when repairs are needed so a maintenance request can be entered. An LPN stated they had not been told about the damage and were not aware the resident was pulling on the wallpaper, and the interim DON and regional nursing consultant stated resident rooms should not have peeling wallpaper. Review of maintenance work orders from 1/1/26 through 8/5/26 showed no maintenance requests were placed for wallpaper repair in the resident's room.
Unclean hallways and inconsistent room cleaning
Penalty
Summary
The facility failed to maintain a clean and comfortable environment in 4 of 4 hallways reviewed for physical environment, including hallways 100, 200, 300, and 400. Observation showed a large brown stain on the carpet near the nurses station on 100 hall, multiple large dark stains on the carpet on 200 hall, dark brown spots on the floor in rooms on 200 hall, dark stains with hardened substance on the carpet on the back side of 200 hall, dark stains in front of the nurses station between 200 and 300 halls, a large dark grayish spot in a doorway, a strong odor of urine at the end of 300 hall, and food particles under a table and in the sink of the dining area on 400 hall. The observation also noted multiple items on the floor in a resident room, including pillows, socks, bags, shoes, towels, books, cups, wheelchair legs, and the call light, as well as breakfast trays left on bedside tables in two rooms. Resident interviews and record review showed concerns about routine cleaning. One resident reported orange juice had been spilled on the floor and wiped with a paper towel but not mopped, leaving a sticky residue. Other residents said their rooms were not cleaned routinely, with one stating the room had been cleaned only once in two weeks and another saying the room was not cleaned on a routine basis. A resident council minute noted a request for more frequent sweeping, and a grievance documented food spills remaining on the floor for several days before the room was cleaned. Staff interviews confirmed housekeeping could not always complete daily room cleaning, that each housekeeper had about 19 to 20 rooms per shift, that only two housekeepers were working at the time, and that dining rooms should be swept and mopped after meals.
Failure to Maintain Sewer Line and Sanitary Conditions
Penalty
Summary
The facility failed to provide housekeeping and maintenance services necessary for a safe, functional, sanitary, and comfortable environment when the main sewer plumbing line backed up and raw sewage containing urine and feces entered resident rooms and corridors. Surveyors observed that the flooding extended through the second-floor hallway, with wet bath towels and bedsheets used to soak up wastewater, and that the sewage also leaked through the first-floor ceiling into an administrative office. Stained ceiling tiles were later observed in a resident room, and a resident reported that a prior clogged toilet had caused the damage about six months earlier. Residents 2, 6, and 7 reported that sewage water backed up through toilets and shower drains, flooding the hallway and their rooms, and that the building water supply was shut off for several hours after the incident. Resident 6 also reported another clog the following week. Maintenance staff stated the main sewer drain backed up because of corroded cast-iron piping and flushed wipes, and confirmed that sewage entered resident rooms and that residents in wheelchairs traveled through the contaminated water. The Administrator confirmed the sewer line backed up due to pipe separation and flushed wipes, that staff tried to divert traffic and kept unaffected residents in their rooms, and that no medical or clinical assessments were conducted on residents after exposure to the sewage and fumes.
Pest activity and unsanitary conditions observed in resident areas
Penalty
Summary
The facility failed to maintain a safe, sanitary, and comfortable environment when bugs, flies, and spiders were observed in and near resident rooms. Resident 4, who was admitted with cellulitis of the lower limb and had a BIMS score of 15, stated she saw a spider on her curtain and a fly in her room. Housekeeping staff reported occasionally seeing dead fruit flies on the windowsill and sometimes finding spiders in resident rooms. Resident 5, who had a BIMS score of 14, stated she occasionally saw flies inside the room during lunch and dinner. Family Member 1 reported that upon arrival at the facility there were roaches in the hallway, moldy walls, and chipped paint inside the resident room. During observation, a deceased roach-like insect was seen near the exit door by the kitchen leading to the garbage area, with two similar dead insects outside the door. The garbage compactor area had liquid waste leaking toward the drain, and old manual lifts and other unused equipment were stored nearby on wet, muddy ground. Two dumpsters containing empty boxes were present without covers. Resident 6, who had a BIMS score of 14, stated flies were seen in the room during mealtimes and that she kept a fly swatter because she did not like seeing flies while eating; Resident 7 stated roaches ran around their room at night, and a fly and a spider were observed during the interview.
Failure to Maintain Safe Common-Area Temperatures
Penalty
Summary
The facility failed to ensure an air conditioning system maintained comfortable temperatures below 81 degrees F in common areas, including the dining rooms, hallways, lobby, and kitchen. Facility temperature logs showed the dining room at 86 F on one date and 81 F on another. During surveyor observations, portable air conditioning units were seen venting into hallways, the dining room, the entrance lobby, and other areas, while staff reported that the built-in heating/air conditioning units were used for heat only and that window air conditioning units had been installed in resident rooms after the chiller went out last year. Surveyors measured common-area temperatures of 80 F to 87 F in the west dining room, front hallway, main dining room, and kitchen, with the kitchen reaching 86 F while outside temperatures were 87 F with a feels-like temperature of 107 F. The Administrator reported that the roof unit that cooled the kitchen and helped cool the dining room had gone out the prior week, that the chiller had gone out last year, and that quotes were being sought for mini split air conditioning units for common areas and hallways. A resident reported leaving bingo in the main dining room because it was too hot and humid and hard to breathe.
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