Inadequate Evening Snack Provision
Penalty
Summary
The facility failed to provide an adequate amount and variety of evening snacks for a group of residents, leading to dissatisfaction and frustration among them. Residents reported that the snack carts were not restocked regularly, and the available snack items were limited and repetitive. Complaints included the absence of snack distribution at night, the removal of the snack cart, and a lack of variety in the snacks provided, such as limited fruit choices and insufficient protein options. Residents expressed a desire for more diverse snacks, including different types of sandwiches, chips, and cookies. Observations and interviews with dietary staff revealed that the snack carts were stocked with a limited number of items, such as peanut butter and jelly sandwiches, chips, cookies, and a few fruit options. The nourishment refrigerator contained minimal protein snacks, primarily cottage cheese, and a small number of other items like puddings and meat sandwiches. The dietary staff indicated that the snack carts were stocked with about 4 or 5 of each item, and there was no access to the kitchen after staff left for the night. The Resident Council Minutes also highlighted ongoing concerns about the lack of snack distribution, indicating that the issue had been persistent over time.