Non-Functioning Call Light System in Resident Rooms
Penalty
Summary
The facility failed to provide a functioning call light system for eleven residents, as observed during a survey. On multiple occasions, when the call light was activated in various resident rooms, the light above the door did not illuminate, and no audible sound was heard. This issue was confirmed by both the Certified Nursing Assistants and the Director of Nursing, who acknowledged that the call light system is essential for residents to request assistance, especially in emergencies. Despite the presence of a call light in each room, the system was not operational, preventing residents from effectively communicating their needs to the staff. The Director of Nursing and other staff members were unaware of the malfunctioning system until it was pointed out during the survey. It was noted that someone had been working on the system the previous week, but the issues persisted, with no sound being emitted from the system. The facility's policy requires a functioning call light system, yet the survey revealed that the system was not meeting this requirement, as evidenced by the lack of response when the call lights were activated.