Resident Dignity Compromised by CNA's Rude Behavior
Penalty
Summary
The facility failed to ensure a resident was treated with dignity, as evidenced by an incident involving a cognitively intact resident who required moderate assistance with toileting hygiene. The resident, who has a history of difficulty walking, falling, and insomnia, reported that during the early morning hours, her incontinence brief was soaked, and she pressed her call light for assistance. A CNA responded but stated she was not the resident's assigned CNA and initially refused to change her, displaying rude behavior. The CNA later returned and changed the resident, but the interaction left the resident feeling upset and disrespected. The Director of Nursing (DON) was informed of the incident and confirmed that the resident had reported the CNA's refusal to assist and rude demeanor. The DON acknowledged the resident's alert and oriented status and noted that the resident wears an incontinence brief at night by choice. The facility's policy mandates that all residents be treated with kindness, respect, and dignity, which was not upheld in this instance. The DON was in the process of identifying the CNA involved, who was believed to be from another hall.