Failure to Maintain Homelike Environment Due to Unrepaired Furniture
Penalty
Summary
The facility failed to maintain a homelike environment in one of the resident rooms, specifically room 103 in the East Wing. During observations on three separate occasions, it was noted that the first drawer of a nightstand was missing. The drawer had been removed and placed on top of a dresser, indicating it had been broken for some time. A Certified Nursing Assistant (CNA) confirmed that she had entered work orders to alert maintenance about the needed repair, but the issue remained unresolved. The Maintenance Director, upon being informed, acknowledged the problem and stated it was an easy fix, but he had not been aware of the issue prior to the surveyor's inquiry. A review of the work orders from January to April 2025 did not show any report about the broken drawer, suggesting a lapse in communication or documentation. The Administrator expressed that staff were expected to follow up with maintenance if repairs were not completed, either electronically or verbally, as per the facility's policy on plant operations and maintenance.