Inadequate Dining Room Seating
Summary
The facility failed to accommodate all residents in the dining room during mealtimes, as observed on multiple occasions. The dining room was equipped with only 40 chairs, while the north side of the facility housed 50 residents. This lack of seating resulted in residents having to wait in line or be sent back to their rooms until a seat became available. On several occasions, residents were observed standing in the dining room or at the entrance, waiting for a seat, and were instructed by a Certified Nursing Assistant (CNA) to wait against the wall or return to their rooms. Interviews with the CNA and the Director of Nursing (DON) confirmed that the dining room could not accommodate all residents simultaneously, leading to the practice of having residents wait or return to their rooms. The DON acknowledged that this practice could negatively impact residents' feelings, as they were made to wait to eat. The facility's policy indicated that meals should be distributed promptly and that residents should be encouraged to sit in a dining room chair, highlighting a discrepancy between policy and practice.
Penalty
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