Repeated Deficiencies in Infection Control Protocols
Summary
The facility failed to implement effective plans of action to address quality deficiencies related to infection prevention and control protocols. Specifically, the facility did not follow control protocols in the east side soiled utility room and failed to implement hygiene protocols for a resident. This deficiency was identified during a recertification survey, where it was noted that the facility had previously been cited for similar issues. The survey history revealed that during a previous recertification survey, the facility was cited for failing to implement control procedures for three residents out of a sample of 28. This indicates a repeated pattern of deficient practices in infection prevention and control, which the facility has not adequately addressed. The Director of Nursing confirmed that the facility holds monthly Quality Assurance and Performance Improvement (QAPI) meetings, involving various department heads, to review deficiencies and track corrective actions. Despite these meetings and efforts to monitor quality assurance, the facility's actions have not been effective in preventing repeated deficiencies. The failure to follow established protocols in the soiled utility room and for the resident's hygiene suggests a lack of systematic implementation and monitoring of infection control measures. This ongoing issue affects the facility's ability to provide safe and effective care to its residents.
Plan Of Correction
F-867 QAPI/QAA Improvement Activities Identify patients that were at risk and what did: Initially, the management team created a QAPI from the initial exit with areas of concerns. We started immediate in-services since and changed systems and strengthened our quality assurance process and created all new tracking tools. Once the final 2567 came through, we updated the audits and worked on our plans as a team. Ref F880 QAPI action Plan: Once identified by the surveyor, all staff that distribute meal service were reeducated on the process of Donning and Doffing when entering a room with droplet precautions. Once identified by the surveyor, resident #57 was assessed and is in stable condition. Regarding the staff member that double gloved, she was counseled on not following proper control procedures. Once identified by the surveyor, all staff were reeducated on the process of hygiene and also were provided individual education with acknowledgment. All staff were in-serviced on keeping the Common and the Pantry areas cleaned with no trash to be found on the floor, and this was done on. Once identified by the surveyor, the batteries were replaced by the Director of Plant Operations and is now monitoring randomly to ensure that the battery-operated lock system is working regularly. All shower rooms are the responsibility of any staff member that enters the shower room to take a resident into the shower room; there will be no cartons or food-related permits nor masks in the shower room. Resident tubing touching the floor education was done on. When a patient is on droplet precaution, we will do all possible to keep doors closed at all times. If the resident cannot comply due to mental state or is at risk, the team will care plan and possibly look for alternatives to include discharge. We will always try to mediate the issue for compliance with standards. We also have to honor the fact that this is their home and will work on reasonable accommodations. How will you identify other patients that are at risk: Ref F880 QAPI action Plan: Besides the care nurse, all staff were re-educated on control procedures on (25). Also, the Administrator and DON along with the QAPI committee met to review the policies again and to ensure staff education is reinforced with additional in-services. New tools were created to help with tracking and trending and ensuring that not only this citation is followed on the monthly QAPI Review but have a purposeful tracking and trending system with education and return demonstrations when applicable. Measures put in Place: Besides the care nurse, all staff were re-educated on control procedures on (25). Also, the Administrator and DON along with the QAPI committee met to review the policies again and to ensure staff education is reinforced with additional in-services. New tools were created to help with tracking and trending and ensuring that not only this citation is followed on the monthly QAPI Review but have a purposeful tracking and trending system with education and return demonstrations when applicable. The following identified areas were used for education to staff and will be maintained on our QAPI for the remainder of the year for tracking and trending data: F583-(N202) Personal Rights and Confidentiality F-645 PASSAR Screening F-656- (N054 and N072) Develop and Implement Care Plans F-761-(N095)- Label Drugs and Biologicals F-842- Resident Records Identifiable Information F-814 Dispose Garbage and Refuse Property F-867- QAPI/ QAA Improvement Activities F-880- Control Control Plan - Proper techniques of Donning and Doffing - Droplet vs Enhanced Barrier Precaution - Meal tray distribution - Transmission Based Precautions Hygiene - High Touch areas - Linen Handling including clean and soiled - Cath Tubing not touching the floor Nursing focus will include: - Cath Care - Environmental Common area and Pantry Care - Soiled utility locks to ensure that they are functional How will you monitor: The Administrator and Director of Nursing will be responsible for bringing the findings and summary to the QAPI Committee. This will occur monthly for 3 months, then quarterly and/or if any variances are reported ongoing. Since QAPI was identified as needing improvement, we have changed the reporting and all citations will have a structured monitoring designated by accountable reporting, trending, analysis, and follow-through.
Penalty
Resources
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The facility failed to include adverse event monitoring of alleged physical and sexual abuse in its QAPI activities. Surveyors reviewed 2 FRIs involving injuries of unknown origin and 4 FRIs involving alleged abuse, and the DON stated these incidents had not been reviewed or tracked through the QAPI process, despite facility policy requiring abuse, neglect, and misappropriation investigations to be reviewed by QAPI.
QAPI failed to identify all causal factors related to two elopements and smoking noncompliance involving two residents. The committee did not determine all contributing factors or what actions were needed to prevent further resident safety concerns. The facility’s policy required systematic analysis and root cause review, but the investigation showed the events involved a resident accessing clippers and cutting a screen, a window that was not properly secured, and smoking concerns tied to the absence of a locked container for smoking materials.
QAPI Committee Failed to Address Repeated Deficiencies: The facility’s QAPI committee did not successfully implement prior plans of correction tied to repeated survey deficiencies. Current findings showed ongoing problems with MDS accuracy, care plan creation and revision, quality care, safety hazards, incontinence and catheter care, IV catheter maintenance, narcotic accountability, and infection control, despite prior audit-based plans being reported to the QAPI committee.
Surveyors found that the facility’s QAPI/QAA program was ineffective in correcting repeated deficiencies related to improper medication storage (F0761). Despite having a written QAPI policy, holding monthly QAA Committee meetings attended by the administrator, DON, medical director, and other department heads, and reporting that direct care staff were invited to participate, the same medication storage deficiency previously cited during an earlier survey recurred. With 94 residents in care, the facility’s QAPI activities did not produce an effective plan of action to resolve and prevent the ongoing medication storage problem.
The QAA Committee failed to identify and address multiple deficient practices, including missing Medicare/Medicaid coverage liability notices, lack of a stop date for an as-needed antianxiety med, missing bed hold notification, failure to report a change in condition after an unresponsive episode, inadequate fall investigations, failure to address weight loss, missing dialysis assessments and care planning, kitchen sanitation issues, an incomplete facility assessment, and failure to provide EBP for a resident with a Foley catheter. Admin staff stated monthly QAA meetings were held with the MD, but the facility had not self-identified or corrected the deficiencies through PI monitoring.
The facility’s QAPI process was found ineffective because multiple QAPI action plans lacked a specific point person, clear completion dates, and documented monthly progress. Review of QAPI minutes showed repeated issues involving falls, dietary services, infection control, wound care, discharge documentation, pharmacy services, MDS assessments, and other areas, with no evidence that prior action items were revisited or that full PIPs were completed. The Administrator, DON, and RDI acknowledged there was no evidence of auditing, education, or other documented monitoring tied to the identified concerns, and the Administrator stated there was not yet a mechanism for residents and staff to report issues to QAPI.
Failure to Include Abuse and Injury Incidents in QAPI Review
Penalty
Summary
The facility failed to include adverse event monitoring of alleged physical and sexual abuse in its Quality Assurance and Performance Improvement (QAPI) activities. Based on record review and interviews, this was identified for 2 of 2 facility reported incidents involving injuries of unknown origin and 4 of 4 facility reported incidents involving allegations of abuse. The incidents reviewed included FRI #2670676 and #2686939 for injuries of unknown origin, and FRI #2707002, #2787931, #2987931, and #3012852 for alleged abuse. According to the facility policy, all investigations involving abuse, neglect, and misappropriation are to be reviewed by the QAPI committee. During the survey, the Nursing Home Administrator stated that resident safety is prioritized when determining areas of focus for QAPI. When asked whether any of the alleged abuse incidents or injuries of unknown origin had been reviewed or tracked through the facility's QAPI process, she stated that they had not.
QAPI Committee Failed to Fully Analyze Elopement and Smoking Noncompliance Events
Penalty
Summary
The facility’s QAPI committee failed to identify all causal factors related to two elopements involving RI #106 and RI #121 and smoking noncompliance involving RI #33 and RI #109. The report states that these deficient practices were identified through investigations of facility-reported incident/complaint/report numbers 447450, 2983895, and 2621001, and that the committee did not determine all of the factors contributing to the events or what corrective actions were needed to prevent further resident safety concerns. A review of the facility’s QAPI policy showed that the committee was expected to use systematic analysis, including root cause analysis or PDSA, to identify improvement opportunities and understand how to improve them. During interview, the Regional Administrator stated that the facility had recognized issues related to elopement and smoking noncompliance, and described the events as involving a resident accessing clippers and cutting a screen, with a window not properly secured, and smoking concerns related to the absence of a locked container for smoking materials. The report also notes that the facility had identified pressure injury concerns, but the cited deficiency focused on the QAPI committee’s failure to fully analyze the elopements and smoking noncompliance events and to determine all causal factors.
QAPI Committee Failed to Address Repeated Deficiencies
Penalty
Summary
The facility’s QAPI committee failed to correct repeated quality deficiencies and did not ensure that plans to improve the delivery of care and services effectively addressed recurring problems identified in prior and current surveys. The report states that the facility’s plans of correction for the annual survey ending July 2, 2025, included quality assurance systems and audits to maintain compliance, but the current survey ending May 18, 2026, found repeated deficiencies involving accurate MDS assessments, care plan creation and revision, quality care, safety and accident hazards, bowel/bladder incontinence and indwelling urinary catheters, IV catheter maintenance, narcotic accountability, and infection control. The report specifically notes that for each of these previously cited areas, the facility had stated in its prior plans of correction that audits would be completed and results reported to the QAPI committee for review. Despite those stated plans, the current survey found that the QAPI committee failed to successfully implement the plans to ensure MDS assessments were completed accurately, care plans were created and revised timely, quality care was provided, safety hazards were prevented, incontinence and catheter care were treated appropriately, IV catheters were maintained appropriately, narcotics were accounted for appropriately, and infection control was properly maintained.
Ineffective QAPI Program Fails to Correct Repeated Medication Storage Deficiencies
Penalty
Summary
The deficiency involves the facility’s failure to demonstrate an effective Quality Assurance and Performance Improvement (QAPI/QAA) program to correct repeated deficiencies related to medication storage (F0761). Surveyors identified that the facility had previously been cited for failing to properly store medications during a recertification and re-licensure survey with an exit date of October 31, 2024. Despite this prior citation, the same deficient practice of improper medication storage was again identified, indicating that the facility did not effectively correct or prevent recurrence of the problem area. Record review showed that the facility held monthly QAA Committee meetings, as evidenced by sign-in sheets dated 02/10/2026, 03/10/2026, and 04/14/2026. Attendees included the Administrator, DON, Medical Director, and other department heads. The facility’s written QAPI policy, implemented on 9/1/2022 and revised on 1/1/2026, stated that it was the facility’s policy to maintain an effective, comprehensive, data-driven QAPI program focusing on outcomes of care and quality of life, and that the QA Committee was to develop and implement appropriate plans of action to correct identified quality deficiencies. During an interview, the Administrator reported that the QAA Committee membership included the Medical Director, nursing home administrator, other department heads, and invited direct care staff, and that they met monthly and as needed to assess ways to make improvements. However, the survey findings indicated that, despite these meetings and the written QAPI policy, the facility’s QAPI/QAA activities did not result in an effective plan of action to correct the repeated deficiency in medication storage. At the time of the survey, there were 94 residents residing in the facility, and the Administrator was informed of concerns related to the repeated deficiencies and the facility’s QAPI activities.
Plan Of Correction
The facility continues to ensure that the quality assurance and improvement program is used to identify and track areas for improvement throughout the facility. IMMEDIATE CORRECTIVE ACTION Ad hoc QA meeting performed on 5/15/26 to address QAPI/QAA concerns and plan of action for current alleged deficiencies including alleged noncompliance with QAPI/QAA Improvement Activities. IDENTIFICATION OF OTHER RESIDENTS HAVING POTENTIAL TO BE AFFECTED All active residents in the facility can potentially be affected by the alleged deficient practice. Administrator/Risk Manager reviewed and audited previous 6 months of QA meetings on 5/18/26 to ensure areas of concern were addressed. SYSTEMATIC CHANGES On 5/19/26, ongoing in-services was conducted by Regional Consultant with facility Quality Assurance Committee about Quality Assurance and Performance improvement Policy with emphasis on implementation, monitoring, and evaluation of performance improvement projects. The Quality Assessment and Assurance Committee will meet monthly and conduct random audit of 1 current performance improvement project monthly to validate reported substantial compliance. MONITORING The Interdisciplinary Team as well as Regional Consultant will attend monthly QAPI meeting to ensure QAA Committee compliance with QAPI process. Regional Consultant will assist with random audit process for 3 months. Any and all findings will be reported during monthly quality assurance meeting until substantial compliance is achieved.
QAA Committee Failed to Identify Multiple Deficient Practices
Penalty
Summary
The facility failed to ensure its Quality Assessment and Assurance (QAA) Committee adequately identified deficient areas of practice and developed and implemented plans of action to correct them. Survey findings included multiple deficiencies that were not self-identified or corrected through performance improvement monitoring, including failure to provide Medicare/Medicaid Coverage Liability Notice forms 10055 and 10123 regarding non-coverage of skilled services, failure to ensure a stop date for a resident’s as-needed antianxiety medication, and failure to provide bed hold notification to a resident or representative when the resident was admitted to the hospital. Additional findings included failure to report a resident’s change of condition after an unresponsive episode and failure to follow up on charting after the incident, failure to investigate falls and determine root causes for several residents, failure to provide nutritional care or notify the physician of a resident’s weight loss, and failure to provide pre- and post-dialysis assessments, a dialysis contract, and a care plan for a resident receiving dialysis. The facility also failed to wear hairnets, clean the kitchen, and discard unlabeled food, failed to complete the facility assessment for the 35 residents in the building, and failed to provide Enhanced Barrier Protection for a resident with a Foley catheter. Administrative staff stated the QAA meetings were held monthly and included the medical director, and confirmed the deficiencies had not been self-identified and corrected through QAA monitoring.
Ineffective QAPI Oversight and Incomplete Performance Improvement Plans
Penalty
Summary
The facility failed to ensure an effective QAPI committee was in place to identify and address concerns in a timely and effective manner. Review of QAPI minutes and PIP documentation showed multiple action plans for issues including physical environment/pest control, care plan revisions, falls, leave of absence, dietary services, therapy/equipment, smoking policy, pharmacy services, infection control, wound care, discharge documentation, MDS 3.0 assessments, nursing point of care documentation, abuse reporting and prevention, laundry services, and PASRR. In the reviewed minutes, the plans generally identified the department responsible for the corrective action, but most did not identify a specific point person, and the monthly progress sections were blank or lacked dates and other information showing when completion was expected. The record also showed no additional information to verify that the correction plans were completed, revised when needed, or changed when they were ineffective. In several sets of QAPI minutes, previously identified action items were not revisited or followed up on, including pharmacy services, nutrition, infection control, wound care for pressure and non-pressure wounds, discharge documentation, dietary services, physical environment, and MDS assessments. During the annual survey, deficiencies were identified in many of the same areas listed in the QAPI action plans, including physical environment, care plan revisions, falls, inappropriate discharge, dietary services, pharmacy services, nutrition, infection control, wound care, discharge documentation, and MDS assessments. During interview, the Administrator, DON, and RDI stated that QAPI was intended to identify and resolve issues. The Administrator acknowledged that none of the QAPI meeting minutes had a full PIP developed and that there was no evidence of auditing, education, or other corrective measures completed to address the facility-identified concerns or ongoing monitoring to prevent recurrence. The Administrator also stated he was unaware the PIPs were not completed from QAPI meetings prior to his employment in December 2025 and confirmed there was not yet a mechanism for residents and staff to report issues to the facility's QAPI program.
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