Failure to Provide Effective Communication Training
Penalty
Summary
The facility failed to provide mandatory training on effective communication for four out of five staff members, specifically Nurse Aides (NAs) identified as Employees E11, E12, E13, and E14. These employees, all hired on 7/1/23, did not receive documented in-service education on effective communication between their hire date and 7/1/24. This deficiency was confirmed during an interview with the Nursing Home Administrator on 3/14/25, who acknowledged the lack of training for these staff members. The facility's 'Facility Assessment' dated 1/26/25 indicated that new staff should be trained during orientation and existing staff should receive monthly training on specific topics to meet educational requirements, which was not adhered to in this case.
Plan Of Correction
Nurse aide employees will be trained on effective communication by 4.14.2025. Current CNAs are up to date with communication training. To prevent this from recurring, the NHA/designee educated Human Resources on regulatory requirements of F941. To monitor and maintain ongoing compliance, the DON/designee will audit employee records for communication training weekly x4 then monthly x 2. Negative findings will be addressed. Ad Hoc education will be provided as needed. The results of the audits will be forwarded to the facility Quality Assurance Performance Improvement (QAPI) committee for further review and recommendations.