Food Temperature and Palatability Deficiency
Penalty
Summary
The facility failed to provide food and drink that was palatable and served at appropriate temperatures for 15 out of 35 residents reviewed. Multiple residents reported that the food was often served cold, lacked flavor, and was not appetizing. Specific complaints included cold scrambled eggs, meals not aligning with dietary needs such as diabetic and kosher requirements, and dissatisfaction with the quality and taste of the food. Observations during a test tray conducted with the Dietitian confirmed that certain food items, such as Brussels sprouts and skim milk, were outside the acceptable temperature range, and the macaroni and cheese was noted to be bland. Interviews with residents revealed consistent dissatisfaction with the food service, with reports of cold meals and poor taste being common. One resident mentioned that the food did not adhere to kosher laws, while another expressed concern about the nutritional content of meals, particularly for a diabetic diet. The Dietitian confirmed that the food items tested were not palatable due to being outside the acceptable temperature range, further supporting the residents' complaints.
Plan Of Correction
Residents R114, R55, R406, R10, R268, R204, R31, R18, R285, R407, R22, R221, R182, R28, and R118 were seen by dietician to review likes/dislikes and discuss issues with food palatability. The facility has contracted with new food service provider. Dietician re-educated dietary staff on appropriate food temperatures. Social Services/designee will audit random residents weekly x4 then monthly x2 on palatability and taste of food and report findings to QAPI committee monthly.