Deficiency in Maintaining Transport Agreements
Penalty
Summary
The facility failed to maintain proper agreements for services furnished by outside resources, specifically regarding transportation services for residents. Resident R1, who is cognitively intact and has diagnoses of PTSD, schizophrenia, and depression, expressed concerns about the use of Uber for transportation to and from appointments. The resident reported issues with being dropped off and picked up at incorrect locations, requiring them to walk short distances, and experiencing long wait times for Uber to arrive after appointments. The facility has its own van and staffed drivers for resident transportation and an agreement with a contracted transport company for residents requiring stretcher use. However, the agreement with the contracted ambulance service was not fully executed, as it was signed by the facility administration but not by the contracted service. Additionally, the facility did not have a formal transport agreement with Uber, which was used for Resident R1's transportation, leading to the deficiency in maintaining proper agreements for outside services.
Plan Of Correction
R1 will be offered transportation through safe and contracted providers. All residents will be offered transportation through safe and contracted providers. NHA to educate scheduler and assistant admin on requirement to offer safe and contracted service providers for all services. Review of means of transportation will be audited weekly x4. Then subsequently random audit will be conducted monthly. Results of audits will be reported to QAPI.