Deficiency in Staff Training Program
Summary
The facility failed to implement and maintain an effective training program for its staff, as required by §483.95. This deficiency was identified through a review of facility policy, personnel in-service training records, and staff interviews. Specifically, the facility's policy on 'Training Requirements,' last reviewed on October 20, 2024, mandates the development and maintenance of an effective training program for all staff. However, the facility did not adhere to this policy for four nurse aides, identified as Employees E1, E3, E4, and E5. The training records for these employees were either incomplete or missing, indicating a lack of documented training within the specified timeframe. Employee E1, hired on October 9, 2022, had no documented dates or times of training in their education file. Employee E3, hired on October 11, 2004, had no education file or documentation of completed education from October 11, 2023, through October 11, 2024. Employee E4, hired on October 11, 2005, had a '12-hour in-service packet' in their file, but no dates confirmed the training occurred within the required period. Similarly, Employee E5, hired on November 12, 2013, had a '12-hour in-service packet' without dates confirming the training occurred between November 12, 2023, and November 12, 2024. During an interview, the Nursing Home Administrator confirmed the facility's failure to provide training on infection prevention and control for six of nine staff members.
Plan Of Correction
No residents were affected by this deficiency. All residents have the potential to be affected by this deficiency. VP of Clinical Services, Administrator and Director of Nursing developed a facility Training Plan to include: - Effective communication for direct care staff. - Resident rights and facility responsibilities for caring of residents. - Elements and goals of the facility's QAPI program. - Written standards, policies, and procedures for the facility's infection prevention and control program. - Written standards, policies, and procedures for the facility's compliance and ethics program. - Behavioral health. - Dementia management and care of the cognitively impaired. - Abuse, neglect, and exploitation prevention. - Safety and emergency procedures. All staff will receive education in these areas, provided by the Administrator and Director of Nursing or designee. Completed training will be signed and dated by staff after receiving the training. Moving forward, staff will receive this training upon hire (during orientation) and annually. Human Resources Director will complete a weekly audit for 4 weeks on all new hires to ensure they have received the required trainings in the training plan and will complete a monthly audit that all staff have completed the assigned monthly trainings to ensure continued annual training. Audit results will be reviewed by the Quality Assurance Committee until such a time consistent substantial compliance has been achieved as determined by the committee.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
The facility failed to maintain an effective staff training program based on its facility assessment to ensure LPNs had documented competency for PICC line care and IV medication administration. A resident with osteomyelitis had a PICC line ordered for maintenance and received IV Vancomycin through the line, but employee records contained no competency validation for the LPNs who administered the medication, and the NHA and DON could not provide proof of completed PICC-related competency before care was given.
The facility failed to provide annual emergency preparedness training to all staff members. Review of personnel in-service records and staff interviews showed that training was only given during new-employee orientation and was not completed each year. The D of Maintenance and the NHA both confirmed the lapse in required staff training.
The facility failed to maintain a competency-based nursing orientation process and lacked required competency records for newly hired RNs and LPNs. Staff reported that orientation had been shortened from eight days to three or four days, nursing leadership was excluded from final competency review, and completed checklists were sent to HR instead of the DON. The DON confirmed an RN was placed on the floor independently without verified competencies and that this occurred during the RN’s first solo shift on the 28-resident front medication cart, resulting in a widespread medication error incident.
A facility failed to maintain an effective training program for nephrostomy tube care and flushing. Staff gave conflicting descriptions of the procedure, with one RN describing standard precautions and regular gloves while an LPN described a sterile procedure requiring sterile gloves and a sterile syringe. A resident with a nephrostomy tube was later hospitalized with fever, vomiting, and acute pyelonephritis related to the tube, and the DON and NHA confirmed there were no nephrostomy flushing competency checkoffs for nursing staff.
Missing Required Staff Training: Surveyors found that required annual training was not completed for a CNA and multiple LPNs. Missing topics included effective communication, resident rights and responsibilities, QAPI, infection control, compliance and ethics, behavioral health, and the annual in-service training for nurse aides. The facility stated it did not have a policy related to staff training requirements, and records reviewed were the only training documents provided.
Inadequate van transport safety training led to residents being improperly secured during outings. Staff who drove or assisted with van transport reported little or no training on lap belts, shoulder harnesses, or wheelchair tether straps, and one resident fell from her wheelchair when not properly restrained. Another resident reported the van was driven too fast and caused bruising while she was riding in her wheelchair.
Missing competency validation for PICC line care and IV medication administration
Penalty
Summary
The facility failed to develop, implement, and maintain an effective staff training program based on its facility assessment to ensure licensed nursing staff had the knowledge, skills, and documented competencies needed to provide care for a resident with a PICC line. The facility assessment identified that the facility routinely cared for an average of three residents receiving high-risk intravenous or intramuscular medications or infusions and stated that staff would receive education consistent with their assigned responsibilities, with competencies and skill sets identified to meet resident needs. Pennsylvania nursing regulations cited in the report required RNs and LPNs performing intravenous therapy, including central venous catheter care, to complete approved education, supervised clinical instruction, and competency demonstration. Resident 6 was admitted with osteomyelitis and had a physician order to maintain a PICC line and monitor the insertion site each shift for signs of infection or infiltration. A later physician order directed Vancomycin 1,000 mg IV daily for treatment of osteomyelitis. The July 2026 MAR showed an LPN documented administering Vancomycin through the PICC line on multiple occasions. Employee records showed the two LPNs involved were hired in February 2026 and June 2026, but their files contained no documented competency assessment or validation for PICC line management, central venous catheter patency, or administration of medications through a central venous catheter. The competency documentation section also had no completion dates entered for either employee, and during interview the NHA and DON were unable to provide documentation showing either LPN had completed competency validation before providing care to Resident 6.
Failure to Provide Annual Emergency Preparedness Training
Penalty
Summary
The facility failed to provide annual emergency preparedness training to all staff members. Review of the facility personnel in-service training records and staff interview showed that emergency preparedness training was only provided during new-employee orientation and was not completed annually for each staff member. Federal regulations cited in the report require LTC facilities to provide emergency preparedness training at least annually and maintain documentation of the training. During interviews, the Director of Maintenance confirmed that annual emergency preparedness training was not being provided, and the Nursing Home Administrator also confirmed that the facility failed to provide this training to all staff members.
Incomplete Nursing Orientation and Competency Verification
Penalty
Summary
The facility failed to develop and implement a comprehensive, competency-based nursing orientation program and failed to maintain required competency records in the personnel files of newly hired nurses. Review of the files for four nurses hired within the last seven months showed no orientation documents or completed competency evaluations specific to the LPN or RN roles. The facility’s Facility Assessment dated 10/23/25 required nursing staff competencies at hire and annually, including lifts, isolation, PPE donning and doffing, hand hygiene, wound and skin assessment, safe drug administration, medication pass, wound care, blood glucose monitoring, and medication errors. During interviews, staff described a shortened orientation process and a lack of nursing department oversight. An RN in orientation stated floor nurses signed off on checklists but questioned whether the compressed training timeframe was sufficient. An LPN who was precepting the RN stated orientation had recently been reduced from eight days to three days and was insufficient for learning the unit and medication pass responsibilities. The DON confirmed RN-A had been placed on the floor independently without proper competency evaluations and that this occurred during RN-A’s first solo shift on the 28-resident front medication cart, resulting in a widespread medication error incident. The DON, scheduler, and administrator also confirmed that completed competency forms were routed to HR rather than nursing leadership, and that the facility lacked a valid process to verify nurse competency before assigning independent floor shifts.
Inconsistent Nephrostomy Tube Training and Missing Competency Checkoffs
Penalty
Summary
The facility failed to implement and maintain an effective training program regarding nephrostomy tube care and flushing procedures. During review of complaint #3067494, surveyors found that Resident #4 had a nephrostomy tube and had been hospitalized from [DATE] to 6/17/26 with fever and vomiting and acute pyelonephritis. The hospital infectious disease consultant documented acute pyelonephritis related to the nephrostomy tube, with no other symptoms suggesting an alternative cause. Staff interviews showed inconsistent understanding of the nephrostomy flushing procedure. One RN stated the tube was unscrewed, cleaned with alcohol, and flushed with 10 mls of NSS using standard precautions and regular gloves. In contrast, an LPN stated the procedure was sterile, requiring sterile gloves, alcohol cleansing, and a sterile syringe with 10 ml of NSS, and said she had been trained by the staff development nurse years earlier but was not sure whether a competency checkoff had been completed. The DON stated the staff development nurse no longer worked at the facility and that she was covering that role, and the NHA confirmed the facility did not have nephrostomy flushing competency checkoffs for nursing staff and that the staff development role was vacant.
Missing Required Staff Training
Penalty
Summary
The facility failed to ensure staff were trained on required annual trainings. During review of training records for a CNA and multiple LPNs, surveyors found missing training subjects including effective communication, resident rights and responsibilities, QAPI, infection control, compliance and ethics, behavioral health, and the required annual in-service training for nurse aides. Specifically, training records reviewed for V6, V40, V47, V12, V23, and V5 showed various required topics were not completed. On 7/1/26, V18 stated the facility did not have a policy related to staff training requirements and that all training documents available for those staff had been provided. A resident matrix dated 6/4/26 documented 64 residents living in the facility.
Inadequate Van Transport Safety Training
Penalty
Summary
The facility failed to develop and implement an effective training program for staff who transported residents in facility vans and secured residents during transport. Staff interviews showed that multiple employees who drove the vans or assisted with transport had not received training on van-specific safety procedures, including proper use of lap belts, shoulder harnesses, and wheelchair tether straps. Several staff members stated they were unaware of the lap belts or had only received limited instruction on lowering and raising the lift gate or ramp, and one staff member said the training video was not van-specific and did not include seat belt and harness application. Review of the transportation log showed 13 different staff initials for van driving during the reviewed period, and no education could be found for van safety, restraint use, or seat belt education for those staff. Resident #1 was involved in a van incident in which she fell out of her wheelchair because she was not properly secured with a lap belt, and staff reported that the wheelchair had been tethered to the van without the required waist/lap belt. Resident #1 showed a healed abrasion scar on her right knee from the fall and stated she was not secured tightly enough and slid out of her chair under the seatbelt. Resident #4 also reported being upset by the van driver’s speed and said the van was traveling fast enough to cause her to bounce in her wheelchair and sustain bruises. Staff interviews further indicated that the designated van driver and other staff did not consistently know how to apply the required restraints, and one staff member described observing prior practice in which the wheelchair was not secured with the full set of tether straps and no seatbelt was placed on the resident.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release October 8, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.