Deficiency in Posting Survey Results
Summary
The facility failed to ensure that the last three years of survey results were posted in a location readily accessible to residents, family members, and legal representatives, as required by their policy. During the recertification survey, it was observed that the survey results were posted at the resident courtesy phone, which was not in plain view, and not in a location where individuals could examine them without having to ask. This deficiency was evident for five out of eleven residents attending the Resident Council meeting, who stated they did not know where to find the survey results without asking. The facility's policy on posting and availability of survey results and complaint investigations, effective January 2025, mandates transparency and regulatory compliance by posting the most recent survey results in accessible locations and making past reports available upon request. However, observations on multiple units revealed that the survey results from 2022 were not posted, and there was no documented evidence in the Resident Council Meeting Minutes that the location or postings of the survey results were discussed. Interviews with the Administrative Coordinator and the Director of Nursing confirmed that the survey results should have been posted since 2022, and the Administrator stated that the survey results are discussed in resident council meetings and on admission.
Plan Of Correction
Plan of Correction: Approved February 4, 2025 F577 483.10 Rights to Survey Results / Advocate Agency Information SS=C TAG I. The following actions were accomplished for the resident(s) identified in the sample: The social worker met with each resident identified and informed of the facility survey results posting location which is located on the first-floor lobby near the security desk. The facility ensured all 3 years of facility survey results were in the binder readily accessible to residents: #15, #49, #96, #29, #42. All residents indicated were informed by the social worker on 1/28/25. II. The following corrective actions will be implemented to identify other residents who may be affected by the same practice: The facility identified all residents, families, and legal representatives as having the potential to be affected. The residents will receive information of the location of the facility’s survey posting during resident council, care plan meeting and upon admission which is located on the first-floor lobby near the security desk. The facility has posted the location of the facility’s survey posting on the units, vestibule entrance and lobby. The Staff Educator will provide education of staff re: location of the survey posting. III. The following system changes will be implemented to ensure continuing compliance with regulations: The facility reviewed the Policy and Procedure titled Posting and Availability of Survey Results and Complaint Investigation to ensure compliance with regulations. The policy was revised on 1/8/2025. The Administrator provided in-service to the Director of Recreation, Director of Social Service on the facility’s policies and procedures entitled “Posting and Availability of Survey Results and Complaint Investigation” to ensure compliance. The facility will post the location of the facility’s survey findings on all units, the vestibule entrance of the lobby and by security desk. The residents will be offered to review the facility survey results during Resident Council. The facility’s survey binder will be reviewed quarterly by the Director of Therapeutic Recreation, Director of Social Services or Designee to ensure three years of facility’s survey results are posted and the residents are aware of survey results location. IV. The facility’s compliance will be monitored utilizing the following quality assurance system: The corrective actions will be monitored through quality assurance to ensure the same practice will not recur. The Director of Therapeutic Recreation and Social Services or Designee will develop an audit tool to monitor compliance with facility's survey posting results and ensure accessibility to all residents, families/designated representative. The audits will be conducted monthly for six months or until two quarters are at 100% compliance. The Directors of Therapeutic Recreation and Social Services or Designee will monitor monthly for six months ensuring three years of facility survey results are posted and accessible to all residents, families/designated representative is aware of survey result location on the first-floor lobby near the security desk. The Director of Therapeutic and Social Services/Designee will utilize an audit tool to assess compliance monthly and report findings to the Quality Assurance Committee for six months. Responsible: Executive Director/Administrator will be responsible for ensuring compliance.
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Survey results were not fully posted in the lobby binder for residents, staff, and visitors to review. A review found that several recent complaint investigation survey findings were missing from the binder, and the administrator acknowledged the binder was intended to display survey results from the past 3 years and remain updated at all times per facility policy.
Survey Results Not Posted for Resident Review: A facility failed to keep the most recent survey results available in the survey inspection binder for resident and family review. Surveyor observations found the binder behind the reception desk contained older survey results, but not the latest recertification survey. Residents stated they did not know how to view prior survey results, and the ADM said she was responsible for posting the results and believed they may have been removed.
A facility failed to post the most recent survey results in a place readily accessible to residents, family members, and legal representatives. Observation showed there was no sign identifying where the survey binder was located, and an LPN found the survey in a black binder on the front reception desk without any notice directing people to it. The facility policy stated the survey results should be kept in a binder in a common area frequented by residents.
Failure to make survey results available. Observation showed the state agency results book was not available for residents and visitors to view. An Administrative Staff D stated a survey book existed but did not know where it was, and the facility could not provide a policy on past survey results availability.
Survey Results Binder Not Readily Available: The facility failed to post the location of survey results and did not place the survey binder in an identifiable location. Residents stated they were unaware they could review prior survey results and did not know where the binder was located. The receptionist was not familiar with the binder or its location, and the ADM stated the binder should have contained the past 3 years of surveys and complaint investigations, but the signage directing residents and visitors to review it was not readily available.
A facility failed to make the most recent survey results and any plan of correction readily accessible to residents and visitors in the Lobby and Activity Dept. The lobby binder did not contain the last full health survey results or the 2025 POC, and there was no binder in the Activity Dept. The NHA confirmed the survey results were not readily accessible.
Survey Results Not Fully Posted
Penalty
Summary
The facility failed to ensure that all recent survey results were posted in an accessible location for residents, staff, and visitors. During review of the survey binder located on a table on the side wall of the lobby, the binder was found to be missing information from complaint investigation surveys completed on 12/31/25, 4/2/26, 4/8/26, and 5/15/26. The review was completed to verify that surveys from the last recertification completed on 2/14/25 and subsequent follow-up surveys, including complaint investigations and findings, were available for review. On 6/2/26 at 2:16 p.m., the administrator reviewed the binder and acknowledged that the listed survey results were lacking. The administrator stated the binder was intended to reflect survey results from the past three years so the information would be available for residents, visitors, and family members to review if they wished. The facility policy, Posting Information, Social Services-Rehab/Skilled, revised 12/23/25, stated that residents had the right to be aware of certain location information concerning facility operations, as well as their right of appeal and advocacy, and that the required information was to be kept posted in a visible place, accessible to all residents, and updated at all times.
Survey Results Not Available for Resident Review
Penalty
Summary
The facility failed to post the most recent survey results in a place readily accessible to residents, family members, and legal representatives. Surveyor observation on 06/02/2026 at 10:45 AM found a white binder labeled "Survey Inspection Results" on a shelf behind the reception desk that was reachable to passersby, including those in wheelchairs. The binder contained survey results dating back to 2022, but the most recent survey included was dated 07/31/2025, and the results from the most recent recertification survey dated 12/31/2025 were not present. A follow-up observation on 06/03/2026 at 1:13 PM showed the binder still lacked the 12/31/2025 survey results. During a confidential group interview, five anonymous residents stated they did not know how to view prior survey results, and three said they would like to view the most recent survey. The ADM stated during an interview on 06/04/2026 at 4:00 PM that she had checked a survey readiness checklist on 05/11/2026 and the results were not there, so she printed them and put them in the book, but she could not explain what happened and believed someone must have removed them. She stated she was responsible for ensuring the most recent survey results were posted for the public and that her habit was to place the results right after survey.
Survey Results Not Readily Posted
Penalty
Summary
The facility failed to post the results of the most recent surveys in a place readily accessible to residents, family members, and legal representatives of residents. On 06/01/26 and 06/02/26, observation showed there was no readily accessible posting identifying where the most recent survey results could be found. On 06/02/26 at 12:20 PM, when asked where the most recent survey was located, Nurse Consultant CC found it in a black binder on the front reception desk, but there was no sign notifying residents, family members, or representatives where the results were located. Nurse Consultant CC stated the facility should have a sign indicating where the survey results were located so residents, family members, or residents' representatives could view them. The facility policy stated that copies of the most recent survey and related reports would be maintained in a three-ring binder in an area frequented by most residents, such as the main lobby or resident activity room.
Failure to Make Survey Results Available
Penalty
Summary
The facility failed to post the previous state inspection information in a location accessible to residents and visitors. On 06/01/2026 at 07:37 AM, observation showed that the state agency results book was not available. During an interview on 06/03/2026 at 01:40 PM, Administrative Staff D stated that there is a survey book for the facility, but she did not know where it was. The facility was unable to provide a policy related to the availability of past survey results.
Survey Results Binder Not Readily Available
Penalty
Summary
The facility failed to post the location of the survey results and failed to place the survey binder in an identifiable location. During an interview with Resident Council on 05/21/2026 at 1:32 PM, residents stated they were unaware they could review previous survey results and did not know where the survey binder was located. Observations on 05/18/2026 at 9:00 AM, 05/19/2026 at 2:00 PM, 05/22/2026 at 10:30 AM, and 05/26/2026 at 9:00 AM showed a sign at the reception desk stating that reports of surveys, certifications, and complaint investigations for the preceding three years were available for any individual to review upon request. During interviews on 05/26/2026, the receptionist stated they were not familiar with the survey binder and did not know where it was located, and the Administrator stated the survey binder should have included the past three years' surveys and complaint investigations and that the signage referring residents and visitors to the Administrator to review the binder did not meet expectations because it was not readily available.
Survey Results Not Readily Accessible
Penalty
Summary
The facility failed to ensure that the most recent survey results and any plan of correction were readily accessible to residents and visitors in two of two areas, the Lobby and the Activity Department. During observations, the Nursing Home Administrator and surveyor reviewed the facility posting that stated prior Department of Health survey results were available in a binder in the lobby and in the activity department. Upon inspection, the binder in the lobby did not contain the last full health survey results or the plan of correction for 2025, and there was no binder in the activity department to review. During interview, the Nursing Home Administrator confirmed the facility failed to make the Department of Health's most recent survey results readily accessible to residents and visitors.
Trusted data from CMS and state health departments
Every citation, penalty and Plan of Correction is sourced from public CMS records (latest release July 29, 2026) and official state health department websites — never guesswork.
In your survey window? See what surveyors are citing.
The Survey-Prep Report maps your facility's risk from 12 months of CMS and state citation data — what's being cited around you and what to check first. $129 one-time.