Failure to Update Care Plan for Resident's Toileting Needs
Summary
The facility failed to ensure that the comprehensive care plan for a resident was reviewed and revised to meet the resident's current needs. Specifically, the care plan for a resident who required assistance with toileting was not updated to include interventions for monitoring the resident's noncompliance with toileting assistance. The resident, who had moderately impaired cognition and an ostomy, was observed toileting themselves without staff assistance, contrary to the care plan that indicated they required staff assistance for toileting transfer and hygiene. The resident's care plan, developed in 2023, documented that the resident was resistive to Activities of Daily Living assistance, but it did not include specific interventions to address the resident's noncompliance with toileting. Despite ongoing education and encouragement from staff, the resident continued to be adamant about their choices and often did not ask for help. The facility's policy required the care plan to be revised quarterly, annually, and as needed, but no new interventions had been developed since April 2023. Interviews with staff revealed that they were aware of the resident's attempts to be independent and did not call for help, yet the care plan was not updated to reflect this behavior. The Director of Nursing Services acknowledged that the care plan should have been evaluated for effectiveness and revised to include additional interventions to ensure the resident's safety during toileting. The lack of updated interventions in the care plan led to the resident not receiving the necessary assistance, as documented in the Certified Nursing Assistant Accountability records.
Plan Of Correction
Plan of Correction: Approved January 28, 2025 Plan of Correction FTAG 657 SS:D I. Immediate Action a. Resident #21 is still residing in the facility. Resident #21 was affected by this deficient practice. All residents requiring staff assistance with activities of daily living including toileting transfer and toileting hygiene and are non-compliant with activities of daily living have the potential to be affected by this practice. No other residents were affected. b. Certified Nurse’s Aide #1 was educated on 1/16/25 by the Assistant Director of Nursing on following all the instructions for providing care to the residents as documented on the Nursing Assistant Accountability Records with emphasis on reporting all non-compliance observed by the resident to the Nurse and rendering the level of assistance as instructed on the residents Accountability Records. Emphasis also reinforcing that a resident noncompliance does not remove the responsibility from the staff member to render the level of assistance documented on the Accountability record to provide the resident care. c. The resident’s noncompliance care plan was reviewed by the ADNS on 1/15/25 and updated with interventions including staff member offering toileting q 2 hours and prn and must always remain with the resident during toileting hygiene and toileting transfer task to maintain the safety of the resident at all times and to ensure any non-compliance with care is addressed. d. The Residents Activity of Daily Living Care plan was reviewed by the ADNS on 1/15/25 and updated with interventions including offering toileting q2 and prn. Staff member must remain with the resident at all times for all ADL care requiring staff assistance to monitor and provide assistance and maintain the resident’s safety at all times. Also updated to include minimal assistance of one person for toileting hygiene and moderate assist of one person for toilet transfer. e. The Nursing Aide Accountability record was reviewed by the ADNS on 1/15/25 and updated to include staff member must render the level of assistance as documented on the residents’ instructions. Also updated to include offer resident toileting q2 hrs. and prn, minimal assistance of one person for toileting hygiene and moderate assistance of one person for toilet transfer and to report all residents refusal of care and noncompliance to the nurse. f. RN #1 was provided with 1:1 education by the ADNS on 1/16/2025 on updating the Accountability record for the resident care to include intervention for monitoring residents with noncompliance. Ensuring noncompliance behavior has an intervention including interventions for offering toileting to the resident q2 and prn and for staff members to remain with the resident during all tasks requiring assistance and to ensure residents safety is maintained and also to follow up and reevaluate the effectiveness of these interventions with the IDT Team to ensure compliance. g. All LPNs who worked on unit (NAME) on 12/26/24 were provided with 1:1 education by the ADNS on 1/17/25 on following all instructions for care for the residents and reinforcing and ensuring the Aides are following the resident’s plan of care. If a resident demonstrates non-compliance the RN should be notified and the necessary follow up be done with the MD and the IDT team. The resident’s non-compliance does not remove the staff responsibility for rendering the level of care documented on the care instructions. II. Identification of Others a. An audit was conducted on 1/15/25 by the ADNS for all residents in house with noncompliance care plans related to ADL care including toileting self and requiring staff assistance. There were no negative findings of this audit. III. System Changes a. The Facility’s Policy and Procedure Titled Comprehensive Care Plan and Resident Meeting dated (MONTH) 2024 was reviewed on 1/16/25 by the Medical Director, Director of Nursing, and the Administrator with no changes made. b. All Licensed Nurses will be re-educated by the Inservice Coordinator/designee on the Policy and Procedure Titled Comprehensive Care Plan and Resident/Patient Meeting with emphasis on reviewing and revising the comprehensive care plan with interventions to meet the resident’s current needs. IV. Quality Assurance a. An audit tool was created by the Director of Nursing to review all residents with new episodes of non-compliance with Activities of Daily Living to ensure there are appropriate interventions to address the resident’s non-compliance and ensure the Aides accountability record and the residents noncompliance care plan is updated with these instructions and interventions. b. Audits will be completed by the ADNS/Designee on 25% of all residents on each unit weekly x 4, then monthly x 2 months and quarterly thereafter until 100% compliance is achieved. c. All negative findings will be brought to the attention of the Director of Nursing immediately. All negative findings will be immediately addressed by the DNS/designee with an onsite teaching/Inservice and disciplinary action as needed. d. All results of the audits will be brought to the QAPI committee quarterly x 4 (to review and discuss any unfavorable patterns that may prevent achieving 100% compliance). V. Person Responsible Director of Nursing
Penalty
Resources
Below are regulatory guidelines relevant to this citation:
Care plans were not individualized for two residents who frequently left the facility or failed to sign out. One resident had multiple LOAs and several instances of leaving without notifying staff, while the other resident had dementia-related diagnoses, low elopement risk, and episodes of not returning as expected or being found off the unit after stepping out to smoke. Staff interviews confirmed residents were expected to notify nursing, sign out, and provide return times, but the records did not include clear care plan interventions or staff direction for these situations.
A resident with CKD, muscle weakness, and difficulty walking had a care plan for impaired mobility and fall risk that directed staff to keep the call light within reach. Surveyors observed the resident seated in a chair with the call light clipped to the wall on the opposite side of the bed and out of reach; the resident said it was always there. The CNO stated the resident spent most of the day in the chair and preferred the call light clipped to the wall, and this preference was not care planned.
Care Plan Not Revised for New Fluid Restriction: A resident with CHF and intact cognition was placed on a new 1500 cc/24 hr fluid restriction, but the care plan only addressed diet and liquids and did not include the restriction or related non-compliance. An LVN said staff were aware of the order, while the ADON stated the new restriction should have been added to the care plan and revised after changes in care.
Failure to revise fall risk care plan after resident fall. A resident with repeated falls, dementia, weakness, and impaired cognition had an actual fall after sliding off the bed due to poor safety awareness. The COC, progress notes, and IDT fall conference documented the event and recommended frequent visual checks and help maintaining position in bed, but the fall risk care plan was not revised to reflect the new interventions.
Failure to timely reassess fall interventions: A resident with mild cognition and a history of repeated falls had 23 falls, most unwitnessed, after admission. The care plan identified high fall risk and included basic safety interventions, but the first 10 falls had no post-fall assessment, the first assessment was delayed, and an IDT discussion about unsafe bedside urinal use was not followed by a documented care plan update before the resident continued to fall while using the urinal and toilet.
A resident with epilepsy and dementia had repeated inappropriate sexualized behaviors toward residents, staff, and visitors, including grabbing buttocks and making sexually inappropriate comments. The care plan noted an initial 1:1 intervention after one incident and later documented a visitor-related allegation, but it was not revised to add further interventions after the behaviors continued. The DON stated the resident should have been monitored for inappropriate behavior and the care plan updated after the earlier incident.
Care plans lacked LOA and sign-out interventions
Penalty
Summary
The facility failed to develop and revise comprehensive, person-centered care plans to address resident-specific interventions for leaves of absence (LOAs) and for situations when residents left the facility without notifying staff or signing out. The deficiency involved 2 residents, R10 and R37, whose records and staff interviews showed repeated LOAs and instances of leaving without signing out, but whose care plans did not reflect specific interventions or staff direction for those events. R10’s record showed a complex medical history including diabetes, a diabetic foot ulcer, wound infection, alcohol use disorder, and chronic suicidal ideation. Although an elopement risk assessment identified R10 as low risk, progress notes from 6/1/26 through 7/12/26 documented 11 LOAs, including 3 occasions when R10 did not sign out. Staff interviews stated R10 was expected to notify nursing before leaving, provide an approximate return time, and sign out, but the medical record did not reflect interventions for when R10 left the facility or failed to sign out. The DON acknowledged that for a resident who frequently left the facility, those expectations should have been reflected in the care plan so staff would know what actions were required. R37’s record showed mild cognitive impairment, dementia-related diagnoses, and an elopement risk score placing R37 at low risk. Nursing notes documented that R37 did not return from an LOA on one occasion and, on another occasion, was found not to be in the building after stepping out to smoke. Staff interviews stated R37 often forgot to sign out and was re-educated when he returned, but the medical record lacked care plan updates for safety plans in the community or interventions when R37 did not sign out. The RN and DON both stated the care plan should have been updated to address R37’s failure to sign out and to direct staff on what should occur when he left without notifying staff or indicating when he would return.
Care Plan Not Revised to Match Resident Preference and Current Setup
Penalty
Summary
The facility failed to ensure a resident’s comprehensive care plan was revised to reflect current needs and interventions. The facility policy titled, "Comprehensive Care Plans and Conferences," stated that each resident must have a timely, person-centered, comprehensive care plan that is developed, maintained, reviewed, and revised by an interdisciplinary team and updated as needed based on changes in condition or response to interventions. Resident #3 was admitted with diagnoses including chronic kidney disease, muscle weakness, and difficulty walking. The resident’s care plan, initiated 5/7/26, identified impaired mobility with risk for falls related to use of an assistive device for ambulation and included the intervention to keep the call light and bedside table items within reach. However, on 7/7/26 the resident was observed seated in a chair next to the bed with the call light clipped to the wall on the opposite side of the bed and out of reach. The resident stated the call light was always there. A RCNA later confirmed the call button was out of reach and stated it should be clipped to the bed next to the chair. The CNO stated the resident spent most of the day in the chair and had the call light clipped to the wall on the opposite side of the bed because he did not like it clipped on the bed, and confirmed the resident’s preference to have it out of reach was not care planned.
Care Plan Not Revised for New Fluid Restriction
Penalty
Summary
The facility failed to ensure Resident #6’s comprehensive care plan was reviewed and revised after a new physician order for a fluid restriction. Resident #6 was admitted with diagnoses including chronic combined systolic and diastolic congestive heart failure, and the quarterly MDS reflected a BIMS score of 15, indicating intact cognition. The physician’s order dated 7/01/2026 directed a 1500 cc fluid restriction per 24 hours, with 300 cc total nursing and 1200 cc total dietary, divided across meals and shifts. Record review of the care plan printed 7/09/2026 showed care planning for diet and liquids, including NAS diet, thin liquids, and regular texture, but no additional care planning related to the fluid restriction. During interview, an LVN stated Resident #6 had recently been placed on a fluid restriction and was typically non-compliant, and she was unsure whether the restriction was in the care plan. The ADON stated the new fluid restriction should have been added to the care plan, along with the resident’s non-compliance, and said care plans are revised after changes are noted to residents’ care. The facility policy on comprehensive assessments and the care delivery process stated that monitoring results and adjusting interventions includes periodically reviewing progress and adjusting treatments.
Failure to Revise Fall Risk Care Plan After Resident Fall
Penalty
Summary
The facility failed to revise Resident 41’s care plan for risk for falls after the resident had an actual fall on 6/7/2026. Resident 41 was admitted with diagnoses including repeated falls, dementia, muscle weakness, and difficulty walking. The resident’s MDS dated 5/13/2026 indicated severe impairment in cognitive skills for daily decision making and the need for substantial to maximal assistance with several activities of daily living, including oral hygiene, toileting hygiene, dressing, footwear, and personal hygiene, and dependence for showering/bathing. A Change in Condition evaluation dated 6/7/2026 documented that Resident 41 had a fall and was crying intermittently. Progress notes from 6/7/2026 at 6:20 AM stated the resident was on the floor and had been witnessed by a CNA at 6:10 AM. An IDT fall incident care conference dated 6/8/2026 stated the resident fell in the room after sliding off the bed due to poor safety awareness and noted the resident was confused, with recommendations including frequent visual checks and assistance in maintaining position in bed. Review of the care plan showed the risk-for-falls plan, initiated 3/12/2025 and revised 2/24/2026, was not revised after the fall and did not indicate interventions such as frequent visual checks were added after 6/8/2026.
Failure to Timely Reassess Fall Interventions
Penalty
Summary
The facility failed to appropriately assess and reevaluate interventions in a timely manner for a resident who had 23 falls during the review period. The resident was admitted on 1/20/2026 and had a care plan dated 1/21/26 identifying increased fall risk related to a history of falls, impaired decision making, failure to recognize physical limitations, impaired safety awareness, and attempts to self-transfer. The resident’s quarterly MDS showed mild cognition, no mood or behavior concerns, and substantial to max assistance needed for toileting, bathing, dressing, and personal hygiene, with dependence on others for putting on and off footwear. During interview, the resident stated staff had told him he had fallen about 17 times since admission and said he tried to do things for himself instead of calling staff, including when he dropped his glasses; he also said the reason for his nursing home placement was a fall at home. The record showed 23 falls from admission through 6/13/26, with 21 unwitnessed falls. The first 10 falls did not have a post-fall assessment, and the first post-fall assessment was not completed until 2/28/26. That assessment added interventions such as keeping the resident in the common area when up in the wheelchair, placing slide strips, locking the bed, moving the bed against the wall, frequent reminders, and hourly checks, along with education about waiting for staff. An IDT met on 4/28/26 after a fall involving use of the bedside urinal and noted several falls occurred while the resident was using the urinal; the team stated the resident would need to demonstrate safe urinal use without standing and would ask therapy for ideas, with the care plan to be updated. Therapy documented a co-treatment on 4/30/26 for urinal use and ambulation, noting the resident stood for 3 minutes to use the urinal. The record did not show further update, and the resident continued to fall while using the urinal on 5/8/26 and while using the toilet on 6/13/26. During interview, the administrator and VPS-A and B stated they would expect interventions discussed at IDT to be followed and reviewed.
Failure to revise care plan after repeated inappropriate sexualized behavior
Penalty
Summary
The facility failed to reassess and revise A resident’s person-centered care plan after repeated incidents of inappropriate sexualized behavior toward residents, staff, and visitors. The resident was admitted with diagnoses including epilepsy and dementia, and a February 4, 2026 History and Physical stated the resident was unable to answer questions. The record showed multiple incidents of sexually inappropriate behavior, including an allegation on February 25, 2026 that the resident grabbed another resident’s buttocks, a March 29, 2026 incident in which the resident attempted to grab a CNA’s bilateral buttocks in the hallway, and a May 21, 2026 incident in which a male visitor stated the resident touched his buttocks. The care plan documented a focus after the February 25 incident with a 1:1 intervention for 72 hours and a goal that the resident would not have inappropriate behavior, and it later documented the May 21 incident involving the visitor. However, the record did not show that the care plan was revised to include additional interventions after the repeated behaviors continued. On May 29, 2026, a CNA reported the resident approached her from behind and said, "I was going to smack your cheeks," and a visitor reported the resident grabbed his buttocks while passing by. The DON stated that after the March 29 incident, the resident should have been monitored for inappropriate behavior and the care plan should have been updated to address the behaviors.
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