Failure to Accommodate Resident's Request for a Free Phone
Penalty
Summary
The facility failed to accommodate the needs and preferences of a resident diagnosed with depression, insomnia, and orthostatic hypotension. The resident requested assistance from the social worker to apply for a free phone, which was not fulfilled. The social service director attempted to order the phone but was unable to complete the process due to a required debit card for a processing fee. Despite the resident's request and the initial attempt, there was no follow-up documented in the resident's clinical record to obtain the phone. The social service director confirmed the facility's failure to meet the resident's needs and preferences.
Plan Of Correction
Social Worker immediately completed the application for a free phone for R71. Whole house audit completed to ensure no other resident needs need to be completed. Education on resident rights and reasonable accommodations will be provided to the social worker by the NHA or designee on or before 2/18/2025. Audits will be conducted by DON or designee to ensure no other outstanding needs need to be completed weekly x 4 weeks and monthly x 1 month. Audit results will be reviewed through the monthly QAPI process/meeting.