Failure to Provide Adequate Tracheostomy Care
Summary
The facility failed to provide sufficient tracheostomy care for two residents, leading to significant health issues. Resident #19, who was cognitively impaired and dependent on staff for tracheostomy care, was admitted to the hospital multiple times with acute on chronic respiratory failure, hypoxia, recurrent infection, and the need for mechanical ventilation. Despite having specific physician orders for tracheostomy care, there was no documented evidence that the required care was provided consistently, especially when the respiratory therapist was not present in the facility. This lack of care included failing to administer oxygen, monitor oxygenation levels, perform suctioning, change the cannula, and clean the tracheostomy site as ordered. The resident's condition deteriorated, leading to multiple hospital admissions and severe health complications, including cardiac arrest and respiratory failure due to mucus plugging and infection. Interviews with the family and staff confirmed the inadequate tracheostomy care and the visibility issues of the care orders for the nursing staff. The Director of Nursing (DON) verified these findings, indicating a systemic issue in ensuring the visibility and execution of tracheostomy care orders by the nursing staff when the respiratory therapist was not available. Resident #29, who had no cognitive impairment and was dependent on a respiratory ventilator, also did not receive the required tracheostomy care after re-entering the facility. The resident's medical records showed no evidence of completed tracheostomy care orders, and interviews with the resident and staff revealed a reliance on the respiratory therapist for tracheostomy care. The DON confirmed that the tracheostomy care orders were not visible to the nursing staff, leading to a lack of routine care when the respiratory therapist was not present. This deficiency represents non-compliance investigated under Complaint Number OH00152226.
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